Istanbul, Türkiye
I am an Information & Communication Technology (ICT) professional with over 19 years of multinational experience. I started my professional career in IT and then played different roles including systems operation, solution integration, solution architecture, technical coordination, and people management as well as vendor management for leading telecom vendors and operators. Currently, I am managing an SRE team that is responsible for Operational Applications of Turkish Airlines. Core Competencies: Operations Management, People Management, Vendor Management, Budget Management, Customer Experience, System Integration, Problem Solving, Technical Training, DevOps, SRE, Observability
Managing an SRE team responsible for Turkcell's digital services.
• Managing team of L2 operation engineers maintaining high availability and quality of TV service. • Monitoring TV service KPI’s to make sure service is delivered within agreed SLA’s. Continuously improving customer satisfaction by reducing customer complaints and increasing service robustness. • Responsible for collaborating with other operations teams to ensure end to end service quality is aligned with customer experience strategy. • Finding permanent solutions to problems occured, accessing people, technology and process dimentions in order to improve platform robustness and customer satisfaction goals. • Responsible for managing vendors in TV ecosystem for technical support and maintenance. • Mentoring and coaching team members for their individual and career development.
Turkcell TV+ • Coordinating Multiscreen TV and OSS/BSS integration between 3rd party vendors and internal parties. • Ensuring the end product is robust and meets customer needs. • Designing Operatinal Support Processes starting from L0 (Call Center) to L3 (Vendor) • Monitoring and continuously improving service quality • Being responsible for Capacity and Business Continuity planning
Tivibu • System Integration & Design • Operation and Maintenance Support • Technical Support (Problem Management, Escalation, Training) • Sales Support
E2E Integration and Support for International IPTV Projects: • Arcor (Vodafone Germany) Germany: E2E Integration (Phase 0 and Phase 1) • CHT Taiwan: VoD (Concurrent) Cluster Extension • CYTA Cyprus: TimeShiftTV and nPVR Integration IPTV PoCs: • TSTV/nPVR • MiViewTV OVS Instructor: Training customers and ALU personnel
Linux system administration, Level 1 and 2 (Personal and Corporate) • Defining scope of courses • Preparing course material and lab exercises • Introduced accelerated summer (bootcamp) offerings
• Management of a team of 4 professionals and 4 part-time member • Responsible for planning and coordination of team projects and daily operations
• Responsible for Linux System and Storage Administration • Developed Service Monitoring Infrastructure