Greece
Based on Heraklion Crete. I love working hard and cooperating with other people as a team. Gaining more and more experience... is my goal!
Customer service for Papaki.com & Top.Host. Enartia is part of of the team.blue. Key responsibilities: -Provided technical support to customers regarding web hosting services, including domains, DNS configuration, email hosting, and website connectivity issues. -Troubleshot and resolved technical problems related to cPanel, Plesk, FTP access, SSL certificates, and server configurations. -Assisted customers with website setup, migrations, and basic troubleshooting for platforms such as WordPress. -Diagnosed DNS propagation, domain resolution, and email delivery issues using industry tools and internal monitoring systems. -Escalated complex infrastructure and server-related issues to system administrators while ensuring clear communication with customers. -Supported customers through live chat, email, and ticketing systems while maintaining high customer satisfaction and response-time targets. -Guided clients through domain registration, DNS record configuration (A, MX, CNAME, TXT), and hosting account management. -Documented technical issues, solutions, and workflows in internal knowledge bases and CRM systems to improve support efficiency. -Assisted customers with security-related issues including SSL installation, website access problems, and account protection best practices. -Collaborated with internal teams to identify recurring issues and improve hosting platform stability and customer experience.
Key Responsibilities : -Server Management & Maintenance. -Software Deployment . -Performance Monitoring . -Security. -Troubleshooting. -Backup & Recovery. -User Account Management. -Network Maintenance.
Technical Support for Apple. English Department. Key Responsibilities : -Diagnosed and resolved hardware and software issues across the Apple ecosystem, supporting devices such as iPhone, iPad, and MacBook. -Performed advanced troubleshooting for operating system issues within iOS and macOS, including system crashes, performance degradation, and application conflicts. -Investigated and resolved connectivity problems involving Wi-Fi, Bluetooth, device pairing, and network configuration across Apple devices. -Supported account and cloud-based services such as Apple ID and iCloud, including authentication, synchronization failures, and data backup/restore processes. -Guided users through device provisioning, OS updates, data migration, and backup strategies across multiple Apple platforms. -Utilized internal diagnostic tools, logging systems, and ticketing platforms to analyze technical issues and document resolution steps. -Escalated complex hardware, software, and system-level cases to engineering or advanced support teams while maintaining ownership of customer communication. -Delivered high-quality technical support through phone, chat, and case management systems while consistently meeting service level agreements (SLAs). -Contributed to knowledge base documentation by identifying recurring issues and providing technical insights for improved troubleshooting workflows.