Greece
🔹IT Support Team leader 🔹Leader a team of 7 members team efforts with the company’s strategic objectives 🔹Infrastructure Progects 🔹Organise for new Station Installations 🔹Experience Information Technology Systems 🔹CCNA-CyberOps Associate-Cybersecurity Fortinet-Fortigate Operator 🔹Active Directory-Office365-AVD 🔹IP Telephony 🔹Manage daily users tickets
•Lead and support a team of IT support professionals, ensuring high-quality and timely assistance to all users across the organization. •Oversee daily helpdesk operations, ensuring SLA compliance and continuously improving service delivery. •Provide hands-on technical guidance to team members, using strong knowledge of IT infrastructure, networking, and end-user technologies. •Support both the team and end users by offering clear and effective solutions to daily IT issues and technical challenges. •Mentor and coach team members, fostering a collaborative, high-performance, and knowledge-sharing environment. •Collaborate with infrastructure, networking, and security teams to troubleshoot and resolve complex technical issues. •Manage and coordinate IT projects, including new office setups and infrastructure deployments, ensuring smooth execution with minimal business impact. •Serve as the main escalation point for critical incidents, ensuring timely and effective resolution. •Analyze support trends and feedback to proactively identify areas for improvement and reduce recurring issues. •Create and maintain technical documentation and knowledge-base articles to ensure clarity, accuracy, and consistency. •Ensure all IT support operations comply with organizational policies, data-protection requirements, security standards, and industry best practices
Provide Tier 1 and Tier 2 technical support for Windows operating systems, resolving both hardware and software issues. •Install, configure, and troubleshoot applications, operating systems, and a wide range of hardware devices. •Assist with the onboarding of new employees, including hardware setup, software installation, and network access provisioning. •Monitor and maintain internal systems to ensure optimal uptime, stability, and performance. •Manage and troubleshoot Active Directory tasks, as well as IP call center–related issues. •Diagnose and resolve technical issues involving internal networks, email systems, and VPN access. •Troubleshoot networking problems, including Wi-Fi, LAN infrastructure, network installations, and VPN connectivity. •Collaborate with IT team members and other departments to resolve issues efficiently and support the implementation of IT projects..
Subsidiary of OPAP — Responsible for installing, configuring, and customizing hardware and software systems on terminal machines and Video Lottery Terminals (VLT) at the OPAP Repair Center and OPAP retail stores. • Perform installation, modification, uninstallation, testing, and repair of equipment and software at customer locations, following manufacturer and client specifications. • Report issues in real time and collaborate closely with the Customer Service Center and Client Help Desk to ensure timely and effective resolution of incidents.
•Network installations(router,switch,patch panels) •Computer Hardware /Software installation •Throubleshooting pc and peripherals • Maintenance and support installation’s Services Hardware Pc/Printer/Laptop