Athens, Attiki, Greece
Professional specializing in operational excellence, process optimization, and project management. Skilled in business analysis and leading transformation initiatives through structure, problem solving, and collaboration. Experienced in supervising teams and working effectively with cross-functional stakeholders to deliver strategic and operational outcomes.
• Led analysis of workforce efficiency and performance metrics to identify opportunities for operational optimization and resource allocation. • Evaluated KPIs and process data, preparing executive reports and insights for senior stakeholders. • Coordinated process improvement and standardization initiatives across multiple business functions.
• Conducted business analysis and developed comprehensive Business Requirements Documents (BRDs) to support large-scale transformation initiatives. • Collaborated with cross-functional teams to capture business needs, define functional requirements, and ensure alignment with operational objectives. • Supported process mapping and documentation for centralized operations, contributing to improved efficiency and governance.
• Presented and validated product requirements through structured change management processes. • Provided process improvement recommendations and developed standardized operating procedures. • Supervised and reviewed team deliverables, approved operational instructions, and signed off product requirements upon delivery from software partners.
• Defined, designed, and implemented financial processes across multiple countries to support charge-related activities during debt collection. • Analyzed business requirements per country and translated them into system and product specifications to meet operational needs. • Member of the training team for new colleagues in the Greek Operations Center, supporting onboarding and process understanding.
• Set up and enhanced accounting systems and processes to align with business needs and improve operational efficiency.
• Validated legal documents and tax invoices related to debt collection activities through system controls and pricing policies, ensuring compliance and accuracy. • Built effective collaborations with external law firms and trained new team members on invoicing procedures to promote consistency and operational performance.
• Analyzed loan portfolios and financial data, compiling insights and recommendations presented to senior management to support decision-making on non-performing loan reversals.