Reading, England, United Kingdom
Greeting passengers and checking their tickets and passports against the passenger list using computerised systems. Asking security questions, allocating seats and giving out boarding cards and luggage labels. Weighing luggage and charging the passenger extra if the luggage is overweight or oversized. Directing passengers through security and departures. Giving flight information and directing passengers to departure gates. Dealing with issues from delayed, cancelled or missed flights. Making sure the boarding process goes smoothly and efficiently. Meeting arriving aircraft and liaising with procedures. Coordinating with flight attendants and gate staff. Escorting people who require assistance and unaccompanied children. Making announcements on the public address system.
Dealing with complaints. Assisting guest with any request. Attend to all incoming calls and emails. Provide efficient service for guest registration and departure. Maintain strict security procedures with credit and cash transactions, issue of room keys and guest confidentiality/privacy. Maintain control of guests' accounts ensuring that all charges are accurate and posted on a timely basis.
Taking payment and checking missing payment from client’s accounts. Taking orders for the deliveries of the company. Printing invoices for the delivery and scanning them in the accounts and related paper works. Deal with customer if they have any complain.