Toronto, Ontario, Canada
Highly motivated and professional worker with over 2 years of experience. Eager to contribute to a business environment and learn hands-on while pursuing a business diploma. Aspiring to join a result – driven marketing team, utilizing my strategic mindset and creative abilities to drive brand growth and customer engagement.
➢ Provided excellent customer service via phone, email, and chat, handling over 50 inquiries daily. ➢ Greeted walk-in clients with a friendly and professional demeanor, offering assistance and ensuring a positive first impression. ➢ Worked as a multitasker during peak seasons, balancing client service, administrative duties, and team support to maintain high operational efficiency. ➢ Resolved technical issues for the staff, ensuring smooth operations. ➢ Managed inventory and office supplies to maintain proper stock levels. ➢ Promoted company products/services on Instagram, WhatsApp, and TikTok to increase brand visibility and engagement. ➢ Scheduled appointments and confirmed client appointments, maintaining an organized and efficient client database. ➢ Played a key role in helping the company win the Customer Care Award (CCA) for two consecutive years, recognizing exceptional service and client retention.
● Operating and monitoring machinery such as Hoppers, Icers and pumping fillings and dipping the doughnuts. ● Applying glazes and toppings to doughnuts as per Krispy Kreme’s standards. ● Maintained cleanliness and organization of equipment and workstations to ensure hygienic standards. ● Picking and Packaging finished doughnuts from the line for wholesale distribution such as Costco and fundraising. ● Preparing trays of donuts for retail display or racks for other cafes of Krispy Kreme. ● Keeping up-to-date with any changes in quantity, stock, processes or company policies. ● Supported inventory management efforts by monitoring ingredient levels and refilling as per requirement and notifying management of shortages. ● Collaborated with team members and supervisors and meet customer demand for freshly baked goods.
Handling the complex & critical cases of customers & providing a proper resolution which meets their satisfaction levels. Sending emails to customers regarding their issue and resolution. Managed high volume of calls every day. Focused on building the customer satisfaction and loyalty.