Canada
~ 2 years of customer service and sales experience ~ Experienced at balancing and handling cash ~ Efficient in Microsoft office suite ( Word, excel, access, PowerPoint) ~ Able to multitask under time constrains ~ Strong negotiation and sales skills ~ Confident, flexible and adaptable with "go getter" attitude ~ Public speaking, interpersonal and project management skills
~ Work with internal departments to ensure comapny meets client's satisfaction. ~ Interacted with the customers in a postive, friendly and welcoming way, increasing overall customer satisfaction. ~ Aligning products and customer roadmaps. ~ Contributed to achieving sales goals by recommending products and services that meets cutomers need. ~ Supervises, coaches and evaluates employees, while facilitating effective training programs. ~ Risk Mitigation and upsell opportunities. ~ Customer service and sales skills
As a Bank Teller at HDFC Bank, I managed a variety of financial and customer service functions, demonstrating my ability to work effectively in a high-paced, multi-tasking environment. My responsibilities included cash management, record-keeping, and promoting the bank's financial products. Key Achievements and Responsibilities: Cash Management: Served as a vault custodian, ensuring accurate handling, dispensation, and tallying of large cash transactions. Regularly ensured that cash in hand did not exceed the standard limit, thereby mitigating risk. Cross-Selling and Up-Selling: Actively promoted and sold a wide range of banking products, including Life Insurance, General Insurance, new bank accounts, Fixed Deposits (FDs), and Recurring Deposits (RDs). Successfully cross-sold and up-sold to enhance customer engagement and meet sales targets. Foreign Exchange Records: Responsible for the maintenance and accuracy of foreign exchange records, ensuring compliance with bank policies and regulations. Customer Service: Provided high-quality customer service to diverse clientele, resolving issues and queries effectively to ensure client satisfaction. Compliance: Adhered to all financial and banking regulations, ensuring accurate and compliant transaction processing. Through this role at HDFC Bank, I developed a deep understanding of banking operations and financial products, alongside honing my customer service and sales skills. This experience has equipped me with the ability to deliver exceptional service in a fast-paced, customer-centric environment.