WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
I’m a Senior Credit Control Manager with over 12 years of experience in credit risk, accounts receivable, and collections across Southeast Asia. In my current role, I oversee group-level operations across multiple countries, focusing on improving collections, strengthening cash flow, and bringing down DSO. I work closely with both finance and commercial teams to make sure credit decisions support the business while keeping risks under control. I’m also hands-on with systems like SAP and process improvements, always looking for ways to make things more efficient and practical for the team. I’m comfortable working in fast-paced environments and tend to take a straightforward, problem-solving approach, whether it’s managing challenging accounts, improving processes, or supporting the business to move forward.
I lead group-level credit control and finance operations across Southeast Asia, covering both Accounts Receivable and Accounts Payable. My focus is simple: to ensure the business collects efficiently, manages risk effectively, and maintains healthy cash flow. Over the years, I have been deeply involved in turning around collections, strengthening credit controls, and resolving legacy issues, particularly in post-acquisition environments. I have led the standardisation of AR and AP processes across multiple countries, aligned credit policies, and driven system improvements including SAP and automation to enhance visibility and reduce manual work. I work closely with commercial teams to balance revenue and risk, setting practical credit limits, managing overdue accounts, and ensuring decisions remain commercially sound while protecting the business. I take a hands-on approach in everything I do. From resolving long overdue accounts to improving internal processes and leading cross-country teams, I focus on practical solutions that deliver sustainable results. At the core, I focus on improving cash flow, reducing exposure, and ensuring finance operations effectively support the business.
Led a credit and collections team managing a large customer base across Malaysia, primarily covering healthcare professionals and pharmacies. Responsible for end-to-end credit control, including monitoring payment behaviour, managing overdue accounts, resolving disputes, and ensuring timely collections. Worked closely with internal stakeholders and external parties, including legal counsel, to recover long-outstanding debts and negotiate structured repayment plans. Played a key role in maintaining strong customer relationships while enforcing credit discipline. Also involved in driving process improvements and supporting digital initiatives to enhance efficiency in collections and reduce manual workload.
Started in business development and progressed into an Account Manager role, focusing on credit information and risk management solutions for SMEs and corporate clients. Worked closely with clients to provide credit analysis, support debt recovery strategies, and improve credit decision-making using data insights. Gained hands-on experience in managing default data, understanding credit behaviour, and advising on practical approaches to mitigate risk exposure. Also responsible for client engagement, delivering presentations, and identifying new business opportunities, while balancing commercial objectives with sound credit practices. Recognised for strong performance, including achieving top sales awards at regional and monthly levels.