Singapore, Singapore
• Identified workflow and functionality gaps and worked closely with Product team to develop innovative solutions to provide better experience for clients • Facilitated the transitioning of clients, enabling them to utilise the company services in a smooth and seamless manner • Delivered human support to clients on a daily basis and established good relations with clients
• Monitored and resolved business enquiries from prospective clients on a daily basis to maximise lead conversions • Liaised with Head of Operations and prospective clients to deliver valuation reports on a timely manner