Dubai, United Arab Emirates
Technology & Business Transformation Leader | Portfolio Delivery | Digital Transformation | IT Strategy & Governance Senior technology and business transformation leader with 20+ years of experience aligning technology strategy, portfolio delivery, and digital transformation initiatives with business objectives across global hospitality organizations. Proven track record leading large-scale transformation programs, enterprise technology portfolios, and cross-functional teams in complex, multi-property environments. Trusted partner to executive leadership, with extensive experience translating business priorities into technology roadmaps, governance frameworks, and measurable operational outcomes. Managed budgets exceeding €20M / AED 85M while driving organizational change, service excellence, operational efficiency, and sustainable business growth through technology enabled solutions. I’m passionate about frictionless (hospitality) technology that enhances the guest experience and simplifies staff operations. There's nothing more rewarding than seeing smiles on both sides of the counter once a solution is successfully implemented.
- Lead enterprise technology delivery, business engagement, and digital transformation initiatives across a multi-property hospitality portfolio, ensuring alignment between business priorities and IT strategy. - Established IT governance, portfolio management, and service delivery frameworks across the organization, improving business alignment, project visibility, vendor accountability, and executive decision-making. - Partner with executive leadership, business stakeholders, and operational teams to translate business requirements into technology roadmaps, investment priorities, and measurable business outcomes. - Govern IT project portfolios, service delivery, vendor partnerships, and operational performance, ensuring successful execution of strategic initiatives within agreed timelines and budgets. - Drive continuous improvement across enterprise applications, hospitality platforms, infrastructure, cybersecurity, data management, and guest-facing technologies. - Serve as the primary technology advisor to senior leadership, providing governance, performance reporting, risk management, and strategic recommendations to support business growth and operational excellence. - Lead and mentor cross-functional technology teams while fostering a culture of accountability, collaboration, innovation, and customer-focused service delivery.
- Led a €6M global PMS migration (Amadeus to Apaleo), achieving a 25% reduction in downtime and 30% cost savings. - Directed hotel tech applications to align with operational needs, delivering measurable ROI and efficiency improvements for 30+ properties. - Partnered with COO and CIO to deliver strategic technology initiatives that improved operational efficiency, user experience, and business performance across the organization. - Developed and managed operating and capital budgets, ensuring resource optimization. - Enhanced cloud strategy by leveraging GCP and AWS capabilities, while developing Azure expertise within the team to ensure comprehensive cloud coverage. - Designed and implemented a robust incident management framework to reduce operational disruptions by 20%. - Integrated data analytics, AI, and automation capabilities to improve operational performance, decision-making, and business insights. - Acted as strategic liaison between business leadership, operations, and technology teams, governing delivery portfolios and ensuring technology investments supported business objectives and measurable value realization. - Directed global payment technology improvements, optimizing transaction processing, fraud reduction and increasing reliability for global payment operations, M&A and IT Brand Integration with Marriott International.
Provides organizations with Information Technology support to operate more efficiently. I am helping my customers implement hardware and software solutions, IT platform upgrades, migrate legacy systems and platforms to Cloud environments, and resolving complicated technical issues. Digital Transformation | Start-ups | Payment | FinTech | Hospitality | IT & Strategy | M&A
- Headed multi-disciplinary M&A teams across three continents to standardize IT systems, ensuring compliance with corporate technology frameworks and enhancing global operational consistency. - Directed complex transformation portfolios involving multiple stakeholders, business functions, vendors, and executive leadership teams across global markets, ensuring governance, delivery assurance, and business alignment. - Integrated IT systems for 100+ properties, aligning with global standards and ensuring seamless brand transitions. - Managed a €20+ million integration budget, standardizing IT systems across newly acquired brands while ensuring seamless legacy system updates. - Partnered with regional and local teams to ensure successful execution of new hotel openings within Accor IT standards. - Contributed to the design and implementation of the global APOL (Accor Payment Online) framework & roll-out. This enabled improved guest payment experience, payment processing reliability, faster settlements, and cost savings for 5,000+ hotels worldwide.
- Implemented first ever global rollout of Opera Cloud V9 across 59 Movenpick Hotels & Resorts - Lead of a range of working groups, internal & external project managers, installer teams and vendor teams - Oversaw piloting, UAT and development runs of the software alongside Oracle - Training and coaching a global team of PMS installers - Coaching & training of regional and global Hotel teams on commercial and hotel information systems - Managed a significant budget, hands-on project management style, support and operational process creation, project-PR and owner management - Created project documentation, standard & provided go-live support - Managed the Oracle CX CRM implementation, oversaw custom agile development of the solutions various modules, all deployment requirements, including a first ever Cloud to Cloud interface development between Oracle PMS & CRM - Developed, implemented and audited the new high availability VMware PMS interface platform across the estate