Chiang Mai, Thailand
• Provided direct support for Maxim, taxi and delivery application, users and drivers, especially in provinces without physical branches via Official Accounts and phone calls. • Resolved daily operational issues, including app troubleshooting, driver-passenger disputes, and refund processing. • Investigated/ Reviewed driver misconduct and issued warnings or violations to enforce company policies and maintain service standards.
• Handled inbound calls for US real estate businesses, addressing a wide range of tenant inquiries and accurately logging messages to the client. • Assessed and escalated emergency cases (e.g., water leaks, lockouts) to designated on-call personnel for immediate action. • Executed daily shift handovers to transition pending tasks smoothly and compiled monthly operational reports.
Visa & Documentation - Oversee and check visa documentation for foreigners, including visa renewal (all types) , re-entry permit, and 90 days notification (TM.47) User Relations - Provide guidance on immigration procedures and requirments to users Public Relations - Serve as the voice-over representative for the immigration office recording instructional audio on service procedures for users Operational Support - Collaborate with various department on ad-hoc tasks