Vernon, British Columbia, Canada
Experienced Technical Support Analyst with a demonstrated history of working in the financial services industry. Skilled in Troubleshooting, Technical Support, Enterprise computing and Telecommunications, Virtualization and application roll out and support. Information technology professional with a MCSE . Proven success in IT projects related to hardware rollouts and including printer fleet refresh and optimization.
I am a Business Technology Analyst with proven experience in providing technical support, guidance, advice and assistance to internal and external clients with applications, telecommunication and enterprise computing systems. I have demonstrated success with direct involvement in technology projects that required timely roll outs and completion within the banking sector. I have been successful in technical customer support for more than 20 years.
Provide technical support for the production division of the Credit Union. Some 900+ users with standalone desktop environment support. Negotiate, implement and maintenance of 3rd party contract support and service agreement for company Technology equipment. Provide assistance to the in-house Help Desk providing 2nd Level technical support, training and mentoring to the Help Desk staff. Responsible for Evergreen program, deployment and testing. Responsible for contracts, purchasing and Inventory of technology equipment.
In langley from 2003.
FormerlyTranstel purchased by Neotel. Completed 3 years apprenticeship program and trained in all aspects of repairs, installations, maintenance and support of broad range of telecommunications equipment which includes telephones ,fax machines, train control apparatus, multi channel carrier equipment. Installed and maintained pc hardware for Port of Richardsbay . Provided telecommunications support to Transnet including field support on remote electrical switching equipment electronic card repairs on site or in depot. Provided support on switching and PABX troubleshooting including Siemens EMS601 via 2megabit microwave GTE link. Utilized test equipment such as oscilloscope, multimeter, and freq counter / meter for modem testing. On hands card repairs and replacement of electronic pc board parts.