United Kingdom
Project Manager with ability to manage time and stakeholders, ability to work in a team, plan and communicate with internal as well as external colleagues demonstrated through 5 years of experience in project management in the IT industry. Also, by working with a range of high-profile clients such as HSBC and through other roles within events and housing sectors.
Rithum™ is the industry’s most influential and trusted commerce network, helping brands, suppliers, and retailers work together to deliver connected e-commerce experiences. The Rithum platform helps brands and retailers accelerate growth, optimize channel operations, scale product offerings, and enhance margins. My responsibilities at Rithum: - Serve as the primary technical point of contact for clients during onboarding and post-launch, handling technical queries (software, data feeds, API, FTP). - Lead the technical implementation and configuration of the platform. - Deliver tailored training sessions for client teams, ensuring effective platform use and long-term success. - Communicate complex technical information to technical and non-technical audiences. - Collaborate with Product Management to provide feedback on product features and identify opportunities for enhancements based on client needs.
Same as above.
• Managed and completed number of successful internal projects on schedule, within budget and high customer as well as partner satisfaction during project life cycle. • Led and cooperated with cross-functional delivery teams (Consultancy, Data, Engineering, QA, Customer Success, Sales, and Product Support) to deliver SaaS solution to new and existing customers. • Maintained and monitored project documentation (Asana project plans, action logs, risk logs and resourcing plans) throughout customer engagement. • Tracked, resolved, or escalated critical issues that impacted delivery to relevant parties. • Reported back on project progress during morning stand-ups and weekly meetings (resourcing, cost and KPIs). • Communicated project and product updates to customers to build trust and maintain good relationships. • Worked within PMO team to ensure a consistent project management documentation and processes are in place. • Documented and shared customer feedback with the wider product team using Jira to help improve products. • Liaised with the product team to discuss and prioritise technical requirements.
Same as above.
• Assisted and supported project managers with daily tasks. • Organised all project-related paperwork. • Coordinated all project team members so workflow remained on schedule. • Tracked and communicated project risks and opportunities. • Organised and attended stakeholder meetings. • Provided administrative support.
• Planned and managed small projects up to ten consultancy days and three project management days. • Managed bookings of resources assessed new opportunities coming in and assigned them to consultants according to their skills. • Liaised with clients to schedule resource and ensure pre-requisites for consultancy bookings are met. • Produced and managed project and budget reports and entered project plans in the diaries using internal tools; T@W and Q&A Reports to enable project managers to undertake forward resource planning. • Ensured all provisional time is confirmed or released and all available days are utilised to maximise revenue. • Communicated with clients over the phone and emails to ensure good customer service is provided. As a result, I was able to enhance my skills in stakeholder management as well as project management but also improve my written and verbal communication skills. I learned how to solve problems and work under pressure by dealing with day-to-day project issues.
• Co-managed three large/major projects with our project managers and controlled estimated closing dates (ECD) for each project. Coordinated projects and allocated utilised time to relevant tasks to recognise revenue before quarter end. • Produced and managed reports using SalesForce.com to enable senior management to undertake forward resource planning. • Planned and managed human resources effectively to support the resource manager in his role and ensure that the project is completed on time. • Designed and produced ‘Lessons Learned’ reports from different projects and distributed them to our consultants, project and engagement managers, and senior management. • Tracked and assessed new opportunities coming in and assigned them to our engagement and project managers according to their skills. • Coordinated invoicing with revenue and operations team on special requests by customers. • Engaged in corporate responsibility activities as part of my Intern project and came up with an effective process of charitable giving with a goal to reach £40K by April 2017. As a result, I was able to enhance my skills in stakeholder management and planning but also improve my commercial awareness by developing my knowledge of technical and financial understanding of project management activities affecting both the organisation and the clients. I also gained an insight on working with high-profile clients such as HSBC, who relied on me to deliver projects on time.
• Worked in a team and organised numerous fundraising events for Headway charity and raised £1200. I was also responsible for setting up Quarter End and Halloween events for the whole company by organising different inside activities such as raffle tickets, pool and FIFA competitions. • Organised Volunteering Time Off day for my co-workers at Spitalfields City Farm and helped build a pizza oven for kids at the Iver Environment Centre. Raised £700 with my team at NetApp by walking 10km London Legal Walk.