Port Edwards, Wisconsin, United States
• Strong problem-solving and organizational skills • Excellent skills in building relationships with clients, vendors, team members and volunteers • Experienced project manager • Experience presenting subject matter to broad range of audience members
• Conduct interviews with customers and/or their legal representative. • Determine accurate benefits and authorize issuance of such benefits; Identify cases that may be fraudulent. • Meet performance standards such as timely case processing, accuracy rates, and call center metrics. • Navigate numerous systems and databases • Decipher documents such as taxes, paystubs, employment verification forms, self-employment forms. • Provide a high level of customer service to internal and external customers/partners.
• Process weekly payables ranging from 50 to 100 per week • Verify, enter, and post weekly cash receipts • Process journal entries for various Human Services transactions with other County departments • Reconcile bank accounts and AR account monthly • Verify and pay monthly client hospital stay invoice • Review and report Medicare coverage for clients • Verify, code, and pay credit card bill covering four credit credit cards at three County locations • Audit OWI deferred income account compared to OWI treatment sessions • Provide frontline assistance via phone or in person interactions involving all County departments
• Completed monthly account reconciliations • Processed invoicing and accounts receivable • Processed bill entry and accounts payable • Ran monthly and quarterly reporting • Reported job costing for construction company clients • Processed payroll for clients • Prepared W-2s and 1099s for clients
• Conducted in-home buyer education sessions instructing client on the proper maintenance, use, and warranties relating to specific features in their new home. • Performed inspections on newly constructed homes to ensure client satisfaction documenting all repair issues for follow up. • Scheduled and coordinated all repair requests ensuring they would be completed on time by skilled tradesmen to meet the clients' expectations.
• Manage plumbing and HVAC warranty claims for 35+ builders throughout Greater Madison and Greater Milwaukee areas. • Trouble-shoot concerns with homeowners and builders to determine cause. • Schedule and dispatch 10 Service Technicians ensuring they have necessary materials to perform their task completely. • Run weekly warranty reports for division vice presidents to determine if there are trending issues. • Act as backup for non-warranty service calls.
• Manage annual process for volunteer selection and placement. • Develop marketing plans and materials for targeted volunteer recruitment and member recognition. • Reserve and prepare facilities for local meetings. • Serve as staff liaison for Diversity Advisory Board and New Attendee Forum. • Plan, execute and facilitate IREM Diversity Advisory Board meetings. • Prepare officer itinerary and materials for annual national conferences. • Prepare room specifications for various meetings held at national conferences. • Coordinate travel, accommodations and transportation for IREM Executive Officers and VIPs attending local and national governance meetings.