Portland, Oregon Metropolitan Area
With over 25+ years of experience in sales, customer success and account management, I am a passionate and performance-driven leader who helps organizations (corporate or academic) address their goals and challenges. I have a proven track record of building long-lasting relationships that drive success for my team, customers, clients, partners, and direct reports. Perseverance, creativity and collaboration describe my unique approach to all aspects of life. At Attain Partners, I led Business Development in the West for digital transformation and enterprise CRM projects. Previously, I was the Salesforce Account Executive for the Pacific Northwest, selling and serving the largest Academic institutions in Oregon, Washington and Alaska. My focus was to drive thought leadership around the Salesforce platform, work with existing customers and identify new digital transformation initiatives in the region. Prior to Salesforce, I managed strategic higher education accounts and consortia in the greater Pacific Northwest, including AK, OR, WA, ID, UT and MT. My focus was to lead a highly matrixed group of segment specialists in an effort to sell primary and secondary content to Higher Education institutions, namely the library, in support of student and faculty research efforts. Before joining ProQuest, I had a long, successful career at LexisNexis where I worked across a number of groups over the span of 20 years, including: Business Applications Consultant to corporations, public and private, US and International; Account Management across large strategic accounts; Solution Specialist selling, implementing and servicing customers of the LexisNexis Analytics solution; Customer Solutions Manager for business accounts focused on delivering custom interface solutions to support ongoing client solutions. Specialties: software/SaaS sales, customer success, client services, account management, relationship management, onboarding, retention, upsell, cross-sell, ROI analysis, project management, team management, partnerships, strategic planning, partner success, partnerships, strategic planning, channel marketing Tech stack: Windows/Mac platform, Microsoft & Google Suite, CRM Systems, Salesforce, Slack, Zendesk, Jira and Research platforms (LexisNexis, ProQuest, Dialog and Bloomberg). *** Please reach out to me directly at [email protected]. *** Fun fact: I was lucky enough to study abroad in Europe and spend a quarter traveling across the continent. I was even fortunate enough to witness the fall of the Berlin Wall!
Helping Higher Education Institutions deliver a positive and transformative student experience.
- Own leadership, strategic development and tactical initiatives responsibility, while driving consultative sales and account management standards for the 5-state northwest region (OR, WA, ID, MT, UT) representing over $10M in revenue - Maintain on-going account monitoring for risk assessment, curriculum assessment and holdings analysis, while collaborating with content and marketing specialists who own direct responsibility for engaging with subject liaisons, ensuring alignment of materials with institutional standards and expectations.
- Manage sales process from lead generation to close, consistently facilitating 8-10 net-new appointments per-week, meeting client needs while partnering with internal resources, to embrace flawless implementation and customer success. - Key Contributor in leading new-business sales efforts for targeted accounts throughout the territory increasing market-share and product visibility through accelerated sales campaigns, generating an average of $500K in net-new revenue annually.
Domain specialist focused on selling LexisNexis Media Analytic Solutions. Performed due diligence and in-depth interviews with customers for final solution recommendation. Responsible for being the primary communication liaison between the customer, the sales representative and product engineering.
- Served as a subject matter expert (SME) on the LexisNexis eSolution suite, delivering customized solutions to support on-going client opportunities, representing an estimated $450k in incremental, annual revenue. - Owned responsibility for bridging the gap with the client’s business needs while providing technical guidance and understanding of their challenges and key requirements to ensure long-term market compatibility. - Managed the customer build process for all eSolution offerings in a large geographic territory, ensuring strong collaborative relationships between client and developers, ensuring all goals and issues were addressed in the final solution.