About
Customer centric person and focused on the proactive orchestration of the customer’s journey toward their ever-evolving desired outcome. 15+ years experience in B2B marketing and branding, software solution sales, account management, adoption and change management, customer service and delivery. Strong background in customer success and customer success operations within the enterprise SaaS industry.
Experience
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Microsoft (Full-time · 8 yrs 7 mos)
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Specialist Modern Work & AI Business Solutions I Public Sector
Jul 2025 - Present · 1 yr 1 mo
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Specialist Modern Work I Public Sector
May 2024 - Aug 2025 · 1 yr 4 mos
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Sr. Customer Success Account Manager I Public Sector
Jul 2023 - May 2024 · 11 mos
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BrandMaker (Greater Karlsruhe Area)
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Customer Success Manager
Jan 2015 - Dec 2017 · 3 yrs
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Account Manager
Feb 2012 - Jan 2015 · 3 yrs
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Assistant to the Management Board at Marschner+Kühn GmbH & Co. KG, The B-to-B Brand Station
Jun 2006 - Jan 2012 · 5 yrs 8 mos
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Working Student at Become Europe GmbH
Feb 2005 - May 2006 · 1 yr 4 mos
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Project Manager and Internal Account at Eggel Communications, Agentur für Unternehmenskommunikation GmbH
Apr 2004 - Jul 2004 · 4 mos