Cape Town, Western Cape, South Africa
Managed three branches (two in Brackenfell and one in George) overseeing pet food production, warehousing, and regional distribution across the Western Cape, including high-volume e-commerce and retail supply to major South African distributors. • Ensured compliance with health & safety regulations, labour legislation, and operational controls while maintaining SHEQ documentation and staff training. • Managed branch financial performance including annual budgeting and approval of non-budgeted expenditure. • Oversaw production performance with the Production Manager by setting KPIs, SOPs, and operational standards while reviewing production lines and labour planning to improve efficiency. • Managed key client accounts, supported pricing for bulk sales, monitored open orders, and engaged clients to maintain and grow sales. • Maintained high OTIF (On-Time In-Full) delivery performance and investigated operational issues and credit notes. • Supervised fleet and logistics performance including vehicle compliance, service schedules, fuel usage, delivery optimisation, and driver KPI monitoring via Trackmatic. • Directed warehouse operations including FIFO stock rotation, stock counts, discrepancy investigations, product quality control, and capacity planning. • Managed facility maintenance by coordinating contractors and liaising with landlords on infrastructure issues. • Led HR functions including recruitment, onboarding, payroll submissions, disciplinary processes, and representing the company in hearings and CCMA matters. • Provided regional leadership across branches and warehouses, working with EXCO, Finance, Marketing, and Sales to drive operational alignment and continuous improvement across production, warehousing, logistics, and order fulfilment.
As Operations Manager I am responsible for the production, stock holding, lease agreements and general SHEQ requirements and to promote a company culture that encourages moral and performance. Responsibilities: ● HSE performance o Management of SHEQ by eliminating hazards and taking the relevant actions to prevent injury or harm to all stakeholders. ● Total Quality Management through the production process. o Interaction with Engineering to ensure systems are manufactured according to the design. ● Create, review and manage budget as well as validating over expenditure on the yearly set budget. ● Operational productivity. o Report on project progress, workshop efficiency, man hours, workloads & outputs. o Efficiently plan resources & stock requirements. o Manage & measure subcontractor performance. o Manage the workshop resources for optimum output. o Continuous optimisation of manufacturing/assembly systems/processes in the workshop. ● Effective Stock Management o Develop and maintain systems for product handling and storage requirements. ● Customer Service Levels: o Dispatch to delivery compliance with agreement. o Perform quality controls and monitor production KPIs. o Manage production planning process. ● Document and compliance with Standard operating procedures o Develop and manage processes and procedures for the production & warehousing operations. o Simplify, standardize and automate functions and operations. ● Team leadership and development o Lead and develop the production department. Promote a company culture that encourages top performance and high morale. o Identify staff that require training to improve their skills. ● Identify and address problems and opportunities for the company. ● Ensure all legal and regulatory documents are compliant with laws and regulations. ● Analyse workflow processes and implement improvements.
As Technical Manager I was responsible for the production, stock holding and general SHEQ requirements. Responsibilities: ● HSE performance. o Management of SHEQ by eliminating hazards and taking the relevant actions to prevent injury or harm to all stakeholders. ● Total Quality Management through the production process. o Interaction with Engineering to ensure systems are manufactured according to the design. ● Create, review and manage budget as well as validating over expenditure on the yearly set budget. ● Operational productivity. o Report on project progress, workshop efficiency, man hours, workloads & outputs. o Efficiently plan resources & stock requirements. o Manage & measure subcontractor performance. o Manage the workshop resources for optimum output. ● Document and compliance with Standard operating procedures o Develop and manage processes and procedures for the production & warehousing operations. o Simplify, standardize and automate functions and operations. ● Team leadership and development o Lead and develop the production department. Promote a company culture that encourages top performance and high morale. o Identify staff that require training to improve their skills. ● Identify and address problems and opportunities for the company. ● Analyse workflow processes and implement improvements.
I managed the Service Department was responsible for the installation of and backup support services to Aquamarine Water Treatment customers and to secure new work in order to achieve the financial targets constrained in the strategic / business plans developed for the business from time to time. Responsibilities: ● Manage and support the service department and service administration team. ● Manage monthly, quarterly and annual budgets and provide analysis on actuals. ● Increase component sales and servicing revenue and profits in line with financial year targets. ● Implement and maintain succession plans and skills development of the service department. ● Prepare quotes for servicing of systems as well as quotes for components and spares. ● Ensure that the department is sufficiently resourced to achieve its objectives. ● Streamline and standardised business processes and systems to improve efficiency. ● Ensure department resources are sufficiently trained to achieve their KPI’s. ● Prepare departmental reports on a monthly, quarterly and annual basis. ● Develop and maintain relationships with key clients, strategic suppliers, resellers and internal departments. ● Use experience and knowledge of the industry to support other departments as and when required. ● Take responsibility for ensuring that safety is never compromised within the department ● Carry out other ad hoc tasks and functional responsibilities as required or as appropriate for the needs of the business.
I was appointed as Engineering Technical Lead where I was mainly responsible for all Project Engineering documents, with this position I was also responsible for the Junior Engineers. I was still closely involved in the manufacturing of the units.
I was appointed as Design & Engineering Coordinator where I was mainly responsible for the design office, but also closely involved in the manufacturing of the units. The design office at this stage consisted of three Designers. Plant Design: • I was responsible to supply the following to the design office on the plant design. - Any equipment and technical specification that would be required to create the P&ID’s and PFD’s. • To collect any technical specification required from the subcontractors to complete the plant design. Design Office: • Plan the work required from the design office • Ensure the design office delivers all the required drawings on time • Review all drawings and 3D models for any errors, adjustments or improvements that can be made. Manufacturing: • Order all the equipment and raw parts required to manufacture the units. • Assist with the manufacturing planning to ensure on time delivery. • Work closely with the Workshop Manager to ensure the manufacturing schedule is followed. • To point out any errors that may occur during the manufacturing stages. • Assist with factory acceptance testing on units or equipment. • Correspondence with all subcontractors form quotations stage to delivery. • Subcontractor progress inspections. • Assist with quality control on the workshop floor and at subcontractors. Projects / Engineering Team Integration • Coordinate with relevant project managers to confirm status of projects and the requirements from the design and manufacturing teams. • Ensure that constant updates are available as to the progress of projects, based on the information required from the various departments. • Assist the projects team in acquiring the relevant documentation required to ensure projects remain on schedule. • Give input on project timelines based on information from the design and manufacturing teams.
I was appointed as Senior Mechanical Designer responsible for overseeing the design process on all projects. Senior Mechanical Designer responsibilities: ● Assure NuWater’s Design Office operates according to ISO standards. ● Review all drawings to ensure correct details were conveyed and as per ISO standards. ● Drawing registries and revision history’s kept up to date. ● Distribution of latest revision to all relevant parties. ● Plan the work required from the design office to ensure that the delivery date required or requested can be made. Drawing generated: ● Piping & Instrument Diagrams (P&ID’s) ● Process Flow Diagrams (PFD’s) ● General Arrangement Drawings ● Detailed Manufacturing Drawings ● Research & Development Drawings Additional responsibilities and areas of involvement: ● Project planning ● Installation and commissioning ● Project manufacturing management o Procurement of equipment and components required for the manufacturing process. o Subcontractor progress inspections. o Manufacturing planning.
As a Designer my main area was the design and manufacturing drawings of the water treatment systems, additional tasks was to manage the manufacturing, installation and commissioning of the water treatment systems. Design Office Responsibilities: ● Piping & Instrument Diagrams (P&ID’s) ● Process Flow Diagrams (PFD’s) ● General Arrangement Drawings ● Detailed Manufacturing Drawings ● Research & Development Drawings Additional Responsibilities: ● Project planning ● Project costing ● Manufacturing of units ● Factory testing ● Installation and commissioning ● Maintenance and service on site