Decatur, Georgia, United States
LinkedIn AI/Premium wasn't gonna cut it for this. I've always been a troubleshooter. I started off developing these skills in the realm of software, doing IT support for clients, customers, and family during holidays (who hasn't). It taught me how valuable a diagnostic mindset can be for one's professional and personal life. But I started to notice over the years that applying that mindset to that realm on its own wasn't enough. I've always enjoyed pulling technology apart to study the internals and getting it back online. As the years go by, doing things hands on is my preferred method of accomplishing tasks. For me, there's no learning like the kind you do with your hands. Currently, I apply the accumulation of my skills and experience at Montra Technologies, where I regularly perform asset lifecycle management, logistical operations, and digital inventory management. Learning is living, and I'm always ready to add new encounters and experiences under my belt to pursue self-improvement during each step, small or large, as time goes by.
Analyze customer financial data and perform entry logging for reconciliation Create and export financial reports month to month and compile into quarterly review
Facilitate operational optimizations for logistics workflows and inventory management Assist IT troubleshooting for customer assets, resolving both hardware repair and software troubleshooting requests Setup and configure networking equipment/work stations to enhance workflow Perform client interfacing at regular intervals to facilitate purchase order and RMA fulfillment based on active forecast cycles Conducted candidate screening, interviews, and training to further expand IT Logistics departmental capabilities depending on existing and arising customer preference Coordinate with clientele and 3PL teams to fulfill B2B and B2C domestic and international order processing for parcel and LTL tier shipments
Provided T1 helpdesk technical assistance in a supply chain environment to end users and their devices and created corresponding support documentation via Zendesk ticketing system. Performed onsite and remote Windows/Mac device and workstation setup, support, and repair as needed covering a wide range of hardware such as laptops, desktops, peripherals, and network devices. Actively used technologies include: Microsoft O365, Zendesk, Asana, Remote Desktop, VPN, Adobe Suite, CargoWise, AirTable, Teams/Outlook, Slack.
Troubleshooted hardware and software issues for on-site desktop workstations utilizing Windows 8, and MacOS while performing peripheral upgrades and installations to increase operational efficiency Provided technical and product support to customer inquiries via email or telephone response and facilitated RMA requests and deployment of product software upgrades when necessary Managed inbound and outbound inventory using company database system with concise documentation, processed customer orders and ensured timely delivery of product to individual customer or authorized merchandise distributor Performed hardware and software repair for RMA'd customer orders within short intervals to ensure customer satisfaction. This process included product testing, software debugging, and hardware assembly of company merchandise