Raleigh, North Carolina, United States
As a seasoned Senior Product Manager with over 15 years of experience, I specialize in delivering innovative product solutions and leading high-performing teams to success. I am passionate about crafting strategic product visions, overseeing the full software development lifecycle (SDLC), and ensuring that each product meets both business objectives and market demands. My extensive knowledge of Agile and Scrum methodologies has been instrumental in streamlining processes, optimizing team output, and accelerating product delivery. Collaboration is at the heart of everything I do. I’ve consistently led cross-functional teams, managed vendor relationships, and engaged with key stakeholders from C-suite executives to development teams to align product goals with organizational strategy. My hands-on experience spans market analysis, go-to-market strategies, and vendor management, all of which have helped drive revenue growth and product performance in highly regulated industries, including capital markets and mortgage fulfillment. My leadership extends beyond product development—whether it’s scaling teams, optimizing recruitment strategies, or driving organizational culture, I am committed to fostering growth and innovation. If you're looking to collaborate or discuss potential opportunities, feel free to connect!
I led the product vision and roadmap for document solutions within the mortgage fulfillment workflow, overseeing three Scrum teams of 4-8 product members each. I coordinated the development of a custom API for document integration with a new vendor and served as the primary relationship manager, handling internal teams' contract amendments and change requests. Additionally, I delivered the MVP and iterative improvements for a new Document Viewing solution. I initiated a college recruitment program at the site, focusing on the early development of 20 graduates annually. As the Site Leader for the Cary location, I also managed culture-building efforts and coordinated the office build-out. Selected Achievements: • Surpassed business goal for faster document generation, reducing overall production time by over 80%. • Elevated promotion rate among team members by 40% over 3 years through effective leadership and upskilling. • Eradicated all Severity 1 incidents for entirety of 2023 and Q1 2024 by implementing repeatable processes with vendor. • Finalized Document Viewing solution enhancements 3 months ahead of schedule using only original MVP budget. • Accelerated hiring strategy to onboard 200+ resources for division-wide software re-platforming project, doubling prior speed. • Lowered expense for entry-level roles by nearly 50% through innovative college recruitment program. • Directed site response to pandemic and coordinated phased return-to-site plan with corporate leadership.
I led the end-to-end SDLC ownership of our core Advertising Review compliance software, carefully balancing both long- and short-term projects, product roadmaps, and managing technical debt. I developed go-to-market strategies for revenue-generating solutions and enhancements, while also driving Agile transformation within the department. Additionally, I produced monthly and quarterly content for marketing campaigns and facilitated quarterly Client Advisory Board meetings to gather feedback and prioritize features. I played a key role throughout the sales process, including working on pricing models and reviewing final contracts. Selected Achievements: • Pioneered Agile adoption, introducing Scrum framework to boost product development efficiency. • Expanded product reach by assessing existing offerings for new market entry opportunities. • Optimized sales process by contributing to pricing models, demos, RFEs, and contract creation. • Enhanced industry knowledge through active participation in trade shows, conferences, and advisory boards. • Maintained up-to-date understanding of regulatory landscape to prioritize software updates.
I led the Equity Bookbuild product, focusing on capital markets participants and integrating related offerings. I managed teams of 5-10 product specialists, overseeing the entire SDLC—from resource budgeting and cross-team coordination to development, QA, and release management. I also analyzed cross-client trends and usage data to identify upsell opportunities. Additionally, I handled transactional billing, usage reporting, and ensured consistency and revenue potential by reviewing all contract fee schedules. Selected Achievements: • Propelled 500% revenue increase for iCompliance application, from $500k to over $3mm. • Doubled regulatory document library while enhancing application functionality. • Proposed and implemented first price increase in 9 years through strategic proposal to senior management. • Established proactive client communication strategy for billing and contract variables. • Created comprehensive management reporting packages highlighting industry and client-level trends. • Served as subject matter expert for migration to automated billing/invoicing systems.
I worked closely with stakeholders and senior leadership to craft functional specifications and use cases, ensuring the roadmap was prioritized effectively. I proactively engaged with a diverse client base to develop enhancements that added value across the entire user community. I delivered final requirements and collaborated with the development team on release planning. Additionally, I developed testing strategies for each release and coordinated post-deployment testing with internal teams and relevant stakeholders. Selected Achievements: • Facilitated smooth transition of ClearPar platform following its acquisition from Fidelity Information Services • Streamlined product development process through effective stakeholder engagement and requirement prioritization. • Improved user experience by incorporating client feedback into product roadmap. • Enhanced release quality through comprehensive testing strategies and cross-team coordination.