Singapore
I have been working in the IT industry for 19 years, with around 14 years in Hospitality and Service industry. My previous companies include Conrad Hotel (Hilton), Hyatt, Millennium Hotels, and Imperial Treasure Restaurant Group. My most recent employment is with Singapore Petroleum Company (SPC), taking care of the retail station network and IT solution, as well as managing digital transformation projects and system upgrades. SPC is a subsidiary of PetroChina (China state-owned company). I have an MSc in IT and a certified Project Management Professional (PMP). With my skills, knowledge, and experience, I can add value to the team, deliver results, and contribute to the growth of this organization.
• Individual contributor role, taking care of 38 retail stations’ network and IT solution. • Plan Digital Transformation roadmap including workflow automation, Azure IaaS, POS system, SPC mobile app and HR software. • Analyze existing IT control and security gaps and propose solutions. • Prepares feasibility study report for Beijing HQ on project funding approval. • Manage and plan for annual IT budget estimated at $2M (CAPEX & OPEX). • Manage IT vendors, perform vendor selection, vendor management and tender procurement. • Plan and coordinate network infrastructure upgrade for 38 sites, such as draft network architecture, work with telco to install Fibre cables at stations, defining IP address subnet and firewall network policy, proof of concept etc., using FortiGate FW and HP Aruba products. • Implemented system recovery plan as part of disaster recovery procedure (DRP). • Plan and coordinate project activities for retail POS hardware replacement, HR system project and Gilbarco DOMS forecourt fuel controller installation. • Preparing for POS system software upgrade such as arranging for requirement gathering workshops, conducting discussions with several vendors on API integration. • Assist in IT matters related to petrol station renovation project. • Prepare weekly retail sales reports and monthly project reports. • SPC is a subsidiary of PetroChina (China state-owned company) Achievements: • Led a team of 5 to Beijing HQ for conference and to gain support from HQ for our proposal. Obtained funding approval on retail system digital transformation project, estimated total value of S$6M (CAPEX & OPEX). • Annual cost savings of est. $200,000 after replacing technology partners and vendors. • Removed network bottleneck and single point of failure for 38 stations by changing network design. • Implemented IT controls, network security policies and disaster recovery procedures. • Implemented SPC+ mobile app with integration to CRM system.
• Head of IT, reports directly to CFO • Regional role – oversees IT support for Singapore and Malaysia users, 5 company entities in total • Provide IT support for franchise brand – Five Guys Burger Chain • Plan, monitor and review annual IT budget and maintenance contracts • Oversee IT procurement • Project Management for new outlet openings • Implemented Cloud infrastructure (IaaS) on Microsoft Azure • Upgrade network infrastructure and implemented WIFI for office and outlets using FortiGate FW and HP Aruba products. • Replace POS system in the outlets, set up virtual hosting environment and Azure SQL container • Work with Ascentis on CRM and App development • Work with vendors on integration between POS, SAP, and CRM
• majority owned by Navis (Private Equity firm) • Head of IT, reports directly to COO • Regional role - 20+ outlets and offices in Singapore, Shanghai, Guangzhou, Hong Kong, Korea Outsource: London and Paris. About 17 company entities in total. • Develop IT Roadmap for ITRG to transform from family business to Enterprise level. o Year 1 – Setup Cloud Infrastructure on MS Azure and corporate network, email, and file sharing o Year 2 – Implement and roll-out SAP B1 Hana for 17 company entities, and replace POS systems o Year 3 – Technology review, disposal of EOL hardware, migration of existing servers to cloud o Year 4 – Security enhancement and review of company audits, IT asset tagging, development of in-house program for Procure-to-Pay business process and to integrate with SAP B1. o Year 5 – Information Protection, Data Encryption, Penetration Test • Plan, monitor and review annual IT budget and maintenance contracts. • Provide support to the operations and assist other departments to implement solutions (e.g., HR system, online store, CRM) • Hire, train, and mentor a team of 5 staff (3 in SG, and 2 in China) • Develop IT best practices, policy, and procedures to comply with Company audit • Create training documents and user manuals for knowledge transfer • Oversee IT procurement • Perform annual Disaster Recovery and Security review • Travel 30% of the year to other regions to set up new outlets and implement systems Projects • Transformed the IT support services from outsource to in-house support • Plan and design the entire IT architecture and network diagram for Cloud IaaS • Implemented Active Directory and MS Exchange Email on Cloud • Implemented Barracuda Email gateway, BCP and DRP as part of security enhancement • Migrated Network to new IP address class • Implemented Helpdesk system • Hired .Net developer to develop e-Procurement portal that integrates with SAP B1 • Set up new offices and restaurants locally and overseas.
• Reports to Director of IT • My main role is a Project Manager in a matrix environment • Explore new technology to improve productivity and efficiency of the hotel operations • Prepare and present to management and other stakeholders on new systems / projects • Prepare budget for projects and capital expenditure • Apply for government grant and work with Singapore Tourism Board on new initiatives • Communicate and manage vendors and other stakeholders to ensure delivery of project • Hands-on project management from Conceptualisation to Realization, including technical area Projects • Implement Self-service check-in kiosk • F&B POS replacement tender exercise • Implement HotSOS productivity system for 5 hotels • Pre-opening preparation for new hotel (MSocial) • Opera system upgrade
• Perform daily backup using Symantec Backup Exec 2012 and Shadow Protect Backup • Creation user accounts and access rights for Active Directory, Micros POS, Epicor Iscala and Opera V5 • Maintain and troubleshoot Microsoft Servers and hotel IT systems such as: Active Directory, Epicor Iscala, Micros POS, Respak, Doorlock system, Lotus Notes, Delphi system • Maintain network infrastructure and troubleshoot network related issues on Cisco switches • Ensure McAfee anti-virus protection and windows updates are applied timely • Provide support and troubleshoot on servers and PC • Purchase IT equipment and selection of contractors Projects • IP address change and network migration for PCI compliance • Server room renovation and network migration • Opening of new F&B outlets and Event Spaces • Building of new corporate office • Pre-opening support of Grand Hyatt Kuala Lumpur for 3 weeks • Migration from Lotus Notes to BPOS - Outlook • Opera Upgrade • Iscala Upgrade • Replace 30+ Printers