Bangkok City, Thailand
Hospitality and customer service professional with experience in luxury hotels, lifestyle concierge services, and restaurant management. Skilled in guest relations, problem solving, team coordination, and delivering exceptional customer experiences. Passionate about international career opportunities and eager to contribute to a global organization.
ㆍ Managed daily restaurant operations to ensure smooth service and high guest satisfaction. ㆍ Implemented and managed food delivery platforms including Grab, Line Man, and Wongnai recommendations, expanding reach and driving profitability. ㆍLed marketing promotions to boost brand visibility and customer engagement.
-Assist all customers on call, chat and email in the main scopes of roadside, concierge, travel, home assistance and medical. -communicate between customers and clients to initiate resourceful and creative solutions to the customers. -Understand and represent client’s brand, program privilege and accurate information to fulfill customer needs. - Able to problem-Solve, making decisions using part of supervisory skills in particularly stressful situations
Delivered multi-channel support (calls, chat, email) across travel, roadside, medical, and concierge services. Acted as brand representative, ensuring accurate information and premium customer experience. Resolved complex customer issues with creative and resourceful solutions.
Provided high-standard service in dining outlets and guest rooms, ensuring excellent guest experience. Supported cross-division operations for events up to 200 guests. Assisted in onboarding and training of new staff members.