Rockdale, New South Wales, Australia
• Ensure the asset is well presented at all times • Manage the day to day relationship with service providers, including performance reviews • Manage the day to day relationship with tenants (from an operational perspective) • Undertake formalised, documented inspections of the property • Generate OPEX and CAPEX budgets for each asset, ensuring they are aligned with client requirements. • Manage the approved OPEX and CAPEX budgets, including the identification of cost saving initiatives • Implement the appropriate procurement process in relation to the property, ensuring that any recurring expenditure forms part of a formalised contract. • Adopt standard procedures and tools to ensure transparency. • Ensure that all planned preventative maintenance programmes are clearly documented. Adopt standard procedures and tools to ensure transparency. • Manage all areas of risk to ensure that both managing agent and its clients are effectively mitigated. • Adopt standard procedures and tools to ensure transparency. • Establish the building’s environmental performance, develop and implement plans to improve the performance and continually monitor to ensure the performance remains at optimum levels. Adopt standard procedures and tools to ensure transparency. • Establish and build a strong relationship with the client (or clients). • Seek to understand their requirements (both those that are documented in the management agreement, as well as those that are implied), • Manage significant engineering projects, such as plant upgrades or floor fit-outs. • Identify new business opportunities (including opportunities to manage additional properties, generate consultancy or project management fees,)
•Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. •Maintain a professional and high-quality service oriented environment at all times •Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise •Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments •Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. •Collaborate with associates to implement all service strategies at hotel level for enhanced customer relationship. •Provide assistance to front desk staff during peak hours and assist beverage advertising initiative to enhance business. •Manage and perform all MOD duties as specified by company staff. •Monitor and recommend appropriate plans to motivate fellow staff to achieve business targets. •Supervise all levels of service and interact with guests, manage written guest comment cards and track all guest information. •Monitor and resolve service issues through phone calls or written communication to achieve service goals and ensure customer satisfaction. •Train associates and respond to customers’ queries and complaints in positive way. •Supervise overall service that includes scheduling, food presentation for banquets orders. •Administer all group bookings by offering excellent banquet operation by initiating proper banquet techniques. •Initiate business decisions on basis of production reports. •Maintain and enforce service and SOP standards as envisioned by management.
•Act as a representative of the hotel and be responsible for the hotel operationally in the absence of the Heads of Department and General/Hotel Manager. •Actively contribute to the attainment of hotel objectives and targets as outlined by your manager. •Responsible for completing and maintaining the Night Audit process and the daily balancing of the day’s transactions within the hotel. •Responsible for the daily compilation and distribution of requested reports to department heads. •Maintain effective communication at end of shift to ensure a smooth transition for the next shift. Assist in training of new team members with the management team. •Responsible for the upkeep and maintenance of foyer, reception area and the front of the building. •Perform any other reasonable task or instruction as directed by management or a representative of management. •Maintain clear and concise communications with all departments and management regarding special requests, guest requirements, and general hotel events. •Demonstrate sound knowledge to deal with any issues that arise during the shift including relocating guests to sister properties if the hotel is overbooked. •Ensure the company code of conduct and team hand book are adhered to. •Understand relevant departmental policies and procedures, and abide by these team member guidelines at all times. •Have a full understanding of emergency procedures like Fire emergency procedures. •Understand Work Health and Safety policies and procedures and abide by them at all times. •Ensure all Work Health and Safety procedures are adhered to within the Department. •Report hazards, near misses and accidents at the workplace immediately. •Ensure security procedures for stores, cash, premises, team members, equipment and chemicals is Implemented and maintained in accordance with TFE policies and procedures. •Ensure guest security and privacy is maintained at all times.
Responsibilities • Supporting and directing field based Incident Response teams and plant • Day-to-day responsibilities for traffic operations and incident management • Operating OMCS / CCCS / ITS / ETTM / CCTV and other systems • Implement the appropriate Incident Management and Traffic Management Plans to reduce the effect of incidents to users of the Motorway and to the safety of responding personnel • Provide assistance to other functional areas, generally after hours and on an as required basis This could include regular computer system back up, creating graphic data, monitoring physical and virtual security and providing reports and statistics on the operation of the motorway • Assist in site induction and work permit reviews • Oversee field-based traffic control implementation from the TCR, supporting worker and motorist safety • Providing reports, feedback and recommending day-to-day and procedural improvements and enhancements aimed at improving motorist safety • Participate in operational incident exercises (desktop and field) • Co-operate with emergency agencies during incidents • Provide real time information on road conditions to senior management, either by phone, sms notifications or via traffic management systems Assist in administrative tasks such as audits, reviews of plans, procedures and other documentation as required • Assist in administrative tasks such as audits, reviews of plans, procedures and other documentation as required • Identify asset and system faults and defects and assign service requests to the relevant provider • Receive and manage customer calls and complaints relating to motorway conditions, breakdowns, incidents and general enquiries
•Check cleanliness of the Hotel Reception as well as public areas, including waiting area outside the reception and parking area. •Ensure that the maintenance is in order in Hotel reception and public areas. •Ensure that all staff is in correct uniform and have the correct appearance in line with company standards and uniform policy. •Check on all reservations for the day of arriving guests. •Preparing registration cards and ensuring that they are complete and information accurate ahead of guest arrival. •Professional check in with guests ensuring that all relevant signatures and accompanying documentation is received. •Ensure that all monies received for booking have been received and are allocated correctly on the booking system for all guests arriving. •Co-ordinate with all departments concerned in order to maintain Front Office functions properly and requests carried out correctly ensuring the guest stay is well organised and coordinated. •Ensure that all special requests listed on booking as well as requested while in house are carried out with the highest level of service and in line with company standards. •Answer guests’ enquiries, handles complaints and attend to the needs of the guests. •Assist with any Hotel Room lock and safe problems. •Authorise charges to be made for late departures and/or compliments on them. •Promote and maintains good public relations. •Maintains and be guided by hotel policy on credit/lost and found hotel guest’s properties. •Follow up on credit check report, liaise with financial manager. •Process night audit at the end of the late shift. •Responsible for front office operation during the absence of Front Office Manager. •Discuss all matters that needed follow up with the next shift Manager. •Monitor the security systems and report all issues or concerns immediately to senior management and Security Company