Germany
• 13+ years of relevant and progressive professional experience with client facing exposure in India, Belgium, and Myanmar • An astute Business Analyst professional in Telecom domain for various Green Field & Brown Field projects • Facilitate Data-driven strategies & Business decisions for telecom products using advanced data analytics techniques • Institutionalize Data operation, Visualization, and reporting models with cross-functional teams across Engineering, Product, and UI/UX design • Manage workflow collaboration across teams to ensure client investment is on track, executed flawlessly, and completed on time • Well acquainted with Business process analysis and improvement • Proven ability to work with and manage geographically dispersed teams • Ability to produce high-quality requirement specifications and user stories/epics to support business and development team to meet user’s expectations • Dynamic leadership and team management capabilities with effective communication, interpersonal, and coordination skills • Experience with MS Office (MS Word, Excel, PowerPoint, and Project), Jira & Confluence
• Understand the customer requirements and analyse the process flow and suggest the technology as per the process • Design end to end solutions based on customer requirement • Documenting and communicating the business case with investment and saving • Working in close collaboration with the development team to ensure that the defined automation is achieved, and deliveries meet the target • Written function and UI test cases/user stories • Agreement on implementation plan with business • Assessment of PIA, CIA, and ITSAC with business • Working closely with API team to understand which needs to be addressed with a Digital solution, to have a better customer experience, and present to business to secure budget resources & time-plan
• Responsible for creating and managing the product backlog and prioritizing story items jointly with the Client leadership team • Handling team of Analysts, Developers, and Architects • Act as a liaison between Client leadership and development team • Auditing products in the production system as per contractual obligations & business scope • Performing all FCAPS activity related to Huawei, ZTE EMS and NetAct • Maintain and organize project documentation throughout the Project life cycle • Corrective action and measures to ensure project deliveries are met as per the agreed quality of output • Effectively communicate, share, and document the project progress on governance call • KT of server application version upgrade or handover to/from third party • Co-ordination with next level support for major incidents
OSS Back Office TEAM LEAD/APPLICATION OWNER for HUAWEI U2000/M2000 Key Responsibilities: •Managed various NE management tools and acted as a single point of contact for L1, L2, and L3 teams •Managed teams successfully across PAN India locations •Close follow-up on the critical & long pending issues •Triggered necessary escalations with valid justifications to complete the action items which are business-critical •Reported the status of the progress to the higher management w.r.t to the project proceeding and highlighted key risks if deemed necessary •To perform all FCAPS activity related to server •Validation of server configuration as per BOQ and Design •Trouble ticket/Change request management as per SLA •Co-ordination with next-level support for major incidences •AT/KT of server post-application version upgrade or handover to/from the third party •Providing end to end solution to the customer while maintaining a high level of satisfaction and relationship
Technical Support Representative Department: Belk Key Responsibilities: > Quality Technical Support clients based out of United States > Desktop support and perform mainframe and account maintenance task