Kirsten Douglas - Rowell, PMP

Operations Manager @BlueCloudUSA | Project Management | Program Manager

Kailua, Hawaii, United States

About

As an Operations Manager, I excel in overseeing and optimizing a company's operational procedures and project management to drive success. With a proven track record in training, hiring, and organizational management, I am dedicated to achieving operational goals while enhancing efficiency and productivity. My strategic approach involves streamlining processes, implementing innovative solutions, and fostering a collaborative work environment. With a keen eye for detail and a results-driven mindset, I am committed to ensuring seamless operations that contribute to the overall success of the organization. I am a quick-learning, hard working, dedicated, multi-tasker with strong organizational skills. Let's connect to explore how my skills and experience can bring value to your team.

Experience

  • bluecloudUSA (Full-time · 7 yrs 6 mos)
    • Operations Manager
      Sep 2021 - Present · 4 yrs 10 mos

      Orchestrated and optimized telecommunications infrastructure, leveraging extensive experience as a VoIP Operations Manager. Oversaw end-to-end operations, ensuring seamless connectivity and enhancing network performance for maximum efficiency. Demonstrated a proven track record of achieving operational excellence in the telecom industry through successful management of complex projects and leadership of cross-functional teams. Implemented cutting-edge technologies to stay ahead in the dynamic telecom landscape, driving efficiency and reducing downtime. Maintained a deep understanding of industry standards and regulatory compliance, ensuring adherence to guidelines and protocols. Adept at navigating challenges and capitalizing on emerging opportunities within the telecom sector. Fostered collaboration, innovation, and strategic thinking, key components of my approach to achieving organizational goals. Thrived on building and nurturing strong relationships with key stakeholders to enhance communication and collaboration. Leveraged technology to deliver superior telecom services, aligning solutions with business objectives and customer needs.

    • Operations Coordinator at BlueCloudUSA
      Jan 2019 - Oct 2021 · 2 yrs 10 mos

  • Contract Performer at San Diego Zoo Global
    Jun 2017 - Present · 9 yrs 1 mo

  • Musical Theatre & Dance Teacher at TORAH HIGH SCHOOLS OF SAN DIEGO
    Aug 2010 - Jun 2022 · 11 yrs 11 mos

  • Respite Care Provider at YMCA of San Diego County
    Jul 2004 - Mar 2020 · 15 yrs 9 mos

    -Provide advanced child and adult care to those with special needs and developmental disabilities. -CPR/ First Aid certified -Certified ABA Therapist -Safe Restraint Certified -develop and create age and ability appropriate activities to engage clients

  • Executive Assistant at John Douglas Construction
    2008 - Jan 2019 · 11 yrs 1 mo

    -Successfully provided office management, travel logistics, technology maintenance, and communications. -Meticulously coordinated and maintain weekly travel and progress logs. -Courteously arranged scheduled meetings and site visits with clients, subcontractors, and vendors. -Supportive liaison between clients, subcontractors, vendors, and inspectors. -Diligently oversaw permit validity and deadlines. -Sort, review, and screen incoming mail and correspondence. -Managed and monitored job budgets, operating expenditures, timelines and schedules. -Resourcefully researched, coordinated, and executed travel arrangements. -Advanced knowledge of Microsoft Office (15+ years) for proposal creation, job timelines, forecasts, and budgets.