United States
Proactively drove engagement with assigned customers throughout life cycle from onboarding through renewal to meet retention goals. Cohesively worked with partners to build and maintain relationships with customers and identify new opportunities for growth. Coordinated and managed customer marketing, legal, technical engineering teams, and support escalations throughout each customer’s life cycle. Advocated on behalf of the customer within all delivery activities (Services, Partners, Support, Product) and ensured alignment of strategic opportunities.
Represented Tenable and our solutions to new & existing customer accounts within the Commercial space. Managed all aspects of the sales cycle including opportunity generation, qualification, product demonstrations, proof of values, competitive comparison, close, and post-sales account management. Developed and manage sales pipeline and ability to move strategic business forward. Coordinated and manage channel, field marketing, business development, legal, and technical engineering teams. Managed and track customer information within our CRM; logging all sales activity and keeping customer account information current. Received company-wide recognition for on-boarding the largest Commercial customer in Q2 2020.
Developed new opportunities within the North East, United States territory for SMB accounts. Continuously built rapport, provided technical information and explanations, delivered product demonstrations, and prepared accurate quotes to prospects. Attended regional events to strategize with Channel Partners and network with current and potential customers. Managed a very high volume of inbound opportunities from start to finish; discovery call, product demonstration, proof of value, follow up with technical resources, and closing. Provided accurate forecast on a monthly and quarterly basis for Management. Top Commercial Rookie Producer in Q3 of 2018.
Grew commercial business in the North Central territory region by $1.3 million in revenue. Supported multiple commercial Territory Managers by generating new business via inbound and outbound phone opportunity qualification. Followed-up on inbound sales inquiries to generate new sales as well as up-sell opportunities and pipeline. Scheduled meetings and product demonstrations for sales Territory Managers after proper lead qualification. Managed and update the company’s contact and account databases as it relates to their respective regions.
Managed all social media platforms promoting business services and upcoming events. Coordinated with personnel at various venues for all speaking, consulting, and training events. Wrote and distributed weekly company newsletter to subscribed clientele. Reviewed and edited reports and briefs for training and coaching events. Updated and rebranded website while creating new lead pages for company services to bring in new sources of revenue. Converted company blogs to eBook format for membership website. Designed promotional flyers for coaching and consulting services to generate new business.
Managed over 800 accounts, while maintaining business relationships with each customer. Developed, maintained, and grew on premise account volume and gross profit. Responsible for account development, retention, and new account acquisition. Executed and closed sales calls by focusing on value-adding initiatives tailored to each customer. Communicated account and market knowledge to sales center, to include information on new customers. Assured account standards were met based on the customer’s hierarchy of needs and create a personalized marketing strategy to maximize customer and company profits.