Cleveland, Ohio, United States
Daily management of corporate accounts, troubleshooting and maximizing use of the product to ensure optimal client satisfaction. Determined need for, and transformed internal account creation process resulting in highly efficient, scalable and user-friendly system that enabled faster turn-around time and contributed to exceeding of quarterly goals. Collaborated with internal teams to improve services and provide solutions to meet department and corporate client needs. Proactively engage with hundreds of corporate clients to optimize adoption of the service, verifying that they are trained and effectively using the product on a consistent basis.