Bengaluru, Karnataka, India
• Worked for 3+ years as a Business Data Analyst in the Enterprise Reporting and Data Management Team (ERDM) for NetApp, India. Being a data steward this role requires a high level of critical thinking, analytical skills, effective communication, and data interpretation. • Completed my MBA from the University of Nottingham and has gained knowledge of core business areas. Worked efficiently with people from diverse cultural backgrounds and work experiences; developed management skills, strengthened leadership capabilities, and acquired consultancy skills such as strategic planning, problem-solving, collaboration, and innovation. • Passion for learning and continuous improvement of oneself.
My role revolved around managing state Unemployment insurance, Local taxes, and ensuring Risk Compliance. Here is a breakdown of my contributions: ● Provided performance analysis for products and initiated feedback JIRAs for product enhancements. Engaged with the Engineering team to pioneer innovative solutions for our daily internal processes and manage client interactions. ● Championed meaningful process improvements in key areas, resulting in a notable boost in customer service efficiency. This includes Salesforce queue management, SLA tracking, and PEO licensing projects with leadership. ● Managed the creation and maintenance of state, and local tax account creations including unemployment insurance and workers comp registrations. Responsible for managing all client data within our in-house tool. ● Translated business objectives into data analysis problems and devised appropriate solutions. ● Conducted quarterly audits and compliance checks, ensuring adherence to company policies, industry regulations, and guidelines. ● Developed and implemented multiple process-related SOPs for the organization in Confluence to enhance the new hire training experience and help our cross-functional teams find solutions.
• Played a vital role in transforming multiple business processes, ensuring seamless operational workflow, and strengthening partnerships between various cross-functional teams. • Managed, supported, and referenced key customer insights and reference data to different organizations at NetApp. • Provided an integral link to support sales, finance, and channel operations. • Evaluated and Implemented improvements to various business processes and developed key metrics using data analysis. • Proven track record as SME in company master data management, and significant improvement in key metrics with regards to team SLA and data quality being the process lead. • Worked as the Lead/Primary on multiple business processes. All processes included vigorous SLAs, stakeholder engagement, managing a team of 4-5 people per process, tracking key metrics, and data analysis. • Worked as a data management admin for SAP to support account managers and strengthened relationships with various teams such as Order management, invoicing, finance, IT, Salesforce, and reporting to increase stakeholder engagement and ultimately provide customer satisfaction. • Ensured seamless testing support and process documentation. Willingness and ability to work independently, think creatively, and the ability to pivot depending on changing priorities and deadlines.
Completed Base SAS Certification - 87% Completed training SAS and basics of SQL Processing. Introductory training in Clustering Analysis, Anova, Predictive Modeling, Regression.