San Francisco Bay Area
As the Director of People Operations and Services at Chime, I bring over 15 years of experience in human resources, with a strong focus on People Programs, Compliance, and Services. My work emphasizes optimizing the employee lifecycle by leveraging Workday, Moveworks, and Jira Service Desk to enhance people processes and create seamless employee experiences. My mission is to enable operational excellence through AI-powered solutions and a tiered support model, ensuring efficiency and compliance while empowering the organization with strategic resources. With a history in HR operations and talent technology leadership across retail, software, and financial technology industries, I am committed to driving meaningful and impactful employee support systems.
As the leader of People Operations and People Services, I oversee three core areas: People Programs, People Compliance, and People Services. I am responsible for optimizing people programs throughout the entire employee lifecycle, ensuring rigorous compliance, and delivering high-quality employee support. By leveraging AI and a tiered support model, I focus on driving efficiency, enhancing the employee experience, and unlocking strategic resources for the business.
Successfully lead the global Workday implementation for over 18 countries across HQ, Stores and Distribution Centers and managed a team responsible for configuration, reporting, security, business process design and testing.
Manage reporting/analytics, employee survey strategy and HR systems/initiatives globally throughout Supply Chain HQ, Logistics and Sourcing organizations.
Managed system implementations and total rewards strategy for 7500+ employees globally for Global Supply Chain function.
Responsible for people reporting/analytics for full fleet of Old Navy stores across North America.
Managed people dashboards and maintenance or HR data warehouse for user community.
Fulfilled ad-hoc transactional reporting requests for HR partners.