King Tang

Senior Team Manager, Contact Centre Business at HSBC

Kowloon, Hong Kong SAR

About

Dynamic and results-driven Customer Service Team Manager at HSBC since 2022, leading high-performing teams to deliver exceptional client experiences in a fast-paced banking environment. Passionate about fostering strong customer relationships, optimizing processes, and driving operational efficiency to exceed business goals. Open to networking with professionals in finance, customer experience, and leadership—let’s connect!

Experience

  • HSBC (Full-time · 6 yrs 11 mos)
    • Senior Team Manager, Contact Centre Business
      Apr 2022 - Present · 4 yrs 3 mos

    • Assistant Customer Care Manager
      Aug 2021 - Apr 2022 · 9 mos

    • Senior Customer Care Officer
      Oct 2020 - Aug 2021 · 11 mos