Casuarina, Western Australia, Australia
I am a results-oriented professional with extensive experience in operational management and customer service within the retail sector. Recently, I completed studies in Work Health and Safety and am eager to transition into the Work Health and Safety industry. Throughout my career, I have demonstrated exceptional skills in team development, strategic planning, and problem-solving, driving improvements in efficiency and customer satisfaction. I am committed to maintaining high standards of safety and operational excellence while enhancing team performance. Adaptable and proactive, I consistently pursue continuous learning and innovative solutions to meet evolving business needs. With a strong background in compliance, safety, and leadership, I aim to bring my expertise into the Work Health and Safety sector, ensuring secure environments and fostering a culture of safety and excellence.
Manage and oversee the sales floor, ensuring the store is fully stocked, organised and "showtime ready" for opening each day. Direct steel safety checks, confirming all goods stored on steel racks are secure and compliant with safety regulations. Review and enforce SOPs across all fresh departments, including Bakery, Service Deli and Food Court, to maintain cleanliness and readiness before food production begins. Respond promptly to operational situations during opening hours, including addressing member complaints, providing first aid and resolving plant or equipment breakdowns. Coordinated with team members to deliver a hassle-free shopping experience, promptly addressing any concerns to prevent service interruptions.
Led the successful opening launch of Costco Casuarina, driving high customer engagement and awareness. Organized and executed pre-opening marketing events focused on Costco membership acquisition, boosting local interest prior to the grand opening. Recruited and onboarded new staff at the new warehouse to promote a skilled and harmonious team. Planned and executed ongoing marketing events such as the Perth Royal Show, Mandurah 4WD Show, and Rockingham Night Market, contributing to community engagement and membership growth. Collaborated with and provided detailed reports to the regional Marketing Manager to align with broader marketing strategies and goals.
Conducted precise mobile phone repairs, ensuring timely service and customer satisfaction. Provided excellent customer service by diagnosing issues, offering solutions and upselling products. Consistently met weekly sales targets whilst efficiently managing stock and inventory. Key Achievements: Achieved a top-3 ranking for repairs in week 30 of 2019. Secured a top-2 position for portable battery sales in week 33 of 2019. Garnered a top-2 ranking for wireless charger sales in week 35 of 2019.
Oversaw all mobile phone repairs, including iPhone, Samsung, iPad, HTC, Sony, Oppo and Huawei, delivering high- quality service and timely delivery for customers. Provided exceptional customer service by addressing inquiries, resolving complaints and maintaining client satisfaction with repairs and product recommendations. Trained and onboarded new staff members, conducting interviews, orientations and ongoing coaching to enhance team performance and service delivery. Led monthly promotional campaigns, fostering customer engagement and driving sales growth, whilst handling cash transactions and maintaining precise banking practices. Managed sales operations, including generating efficiency reports, ordering stock and maintaining proper inventory management through regular stock takes and storeroom organisation. Key Achievements: Awarded "Best Store" in March 2018 for outstanding performance. Achieved personal recognition with the "Top Sales" award in July 2018. Effectively led and managed teams to consistently meet and exceed monthly sales targets.
Delivered exceptional customer service by assisting clients with rental inquiries, resolving concerns and providing a hassle-free rental experience. Processed vehicle bookings with accurate and timely preparation of rental agreements for arriving customers. Coordinated vehicle logistics to align with flight schedules to enhance fleet utilisation and customer satisfaction. Compiled and submitted detailed fuel usage reports to maintain accurate records for vehicle fuel consumption and operational efficiency. Processed and submitted damage insurance reports, professionally handled excess charges and provided clear communication with customers and insurance providers.