Philadelphia, Pennsylvania, United States
Healthcare IT management professional with expertise in physician workflow, ambulatory care workflow and healthcare financial reimbursement systems. Skilled at developing strong relationships with stakeholders to provide an in-depth analysis of best practice processes to support strategic operational plans.
• Responsible for managing assigned IT resources in development and support of the revenue cycle, clinical, PACS systems, application training, and help desk services that form the basis of UT Dell Medical School Information Systems. • Directs, manages and coordinates staff resources and expertise to analyze business requirements and workflows in order to support, build, integrate and implement comprehensive integrated system solutions for IT customers, including data collection, data integration, data analysis, and data reporting. • Ensure maximum utilization of technology and resources while achieving approved fiscal expectations. • Ensure optimum and timely application support consistent with organizational needs and resource allocation. • Act as a resource to staff in utilization of technology and designing, developing, implementing and evaluating information systems.
• Provide leadership, coordination and subject matter expertise across all aspects of the ambulatory information management spectrum including: data governance, change control, standardization, security /privacy and related infrastructure, validation and testing, maintenance, analysis quality and output of both the clinical and revenue cycle components of PM and EMR projects. • Deliver guidance and expert knowledge for planning and execution of system implementations and ensure the needs of clinical care, clinical operations, and population health management are evaluated and validated as part of implementation. • Act as a change agent in the identification, development, planning, implementation and value measurement of informatics strategies to support quality patient care and professional practice. • Manage performance and development of staff and associated customer service performance of the IT department for the College of Health Sciences. • Assist in the development of the University’s policies and procedures on the use of clinical information systems and applications. • Oversee the analysis, management and performance of health information data to aid patient care.
• Oversee the daily operations and management of staff and project plans/timeline for Ambulatory Information Systems to ensure successful delivery and customer satisfaction. • Provide team supervision and completes performance management and evaluations. • Serve as the Strategic Liaison collaborating with stakeholders (operational leadership, physicians, quality, risk, IS, etc.) to develop and maintain strong relationships to optimize implementation effectiveness and development of business plans. • Assure projects are properly coordinated, analyzed, escalated, and resolved while assuming overall technical leadership and responsibility for various strategic planning and informatics projects. • Confer with software/hardware vendors and other third parties regarding new products, problems, enhancements and implementations. • Direct and coordinate the assessment, plan, implementation and evaluation of informatics projects, including the acquisition of hardware and software.
• Supervisory subject matter expert who provides strong leadership to motivate, mentor, and develop junior analysts. • Plan, facilitate, and lead meetings and workgroups as well as execute completion of follow-up action items. • Leads escalation of issues with appropriate internal resources to resolution.
• Coordinate the development of new functionality, training, testing and implementation, ongoing maintenance, gap analysis, new practice onboarding, and problem resolution. • Maintain and support electronic health records and practice management application projects from pre-implementation to post go-live. • Improve process workflow by evaluating, designing, and completing documentation of application changes in coordination with stakeholders to successfully attest for quality and other regulatory initiatives.
• Conducted computer diagnostics and repairs. • Installed various components of computer hardware and software. • Assisted in the sales of various hardware and software applications to enhance computer performance.