Kim Zwollo

VP Client Engagement & Business Development at Copyright Clearance Center

Breda, North Brabant, Netherlands

About

I’m passionate about working with people; customers, partners and colleagues. In my world, customers always come first. Most of my career I have worked as an executive in the Science, Technical and Medical (STM) Publishing space and built experience and knowledge in Sales, Client Engagement, Business Development, Partnerships and Rights Management. I have worked in Academic-, Institutional-, Corporate- and Publishing markets across the globe selling and servicing Copyright Licenses, SaaS solutions for Corporate Information Management, Rights Licenses & Licensing, Document Delivery, Databases and Subscriptions, Open Access Workflows for publishers and Professional Services. I have a deep understanding of information management and the dynamics of global (reproduction) rights markets. My track record on delivering business growth and managing returning revenues is outstanding. Key words: Team player, strategic thinker, people person. Experienced and successful in developing and transforming teams. Entrepreneurial, creative and proven success in starting up new businesses.

Experience

  • Vice President Client Engagement & Business Development / General Manager RightsDirect at Copyright Clearance Center (CCC)
    Feb 2018 - Present · 8 yrs 6 mos

    I’m leading a large multi-disciplined Client Engagement team which includes the following areas: Corporate Account Management; Client Engagement Operations which includes software implementations and software account management; Customer Service and staffing; Publisher Relations & Publishing Sales; Global alliances (all CCC's partnerships); CCC's International business and Business Development. These teams are all client facing (publishers, corporations, academia, government). I’m responsible for CCC’s returning revenues, software adoption, lead generation/upsell of software solutions, rights/content licensing, and professional services. We are running advanced client tiering programs which consists of Strategic- and Key account management programs to ensure a balanced use of our resources and optimized service levels for our customers. In addition to my responsibilities for CCC, I’m also the General Manager of RightsDirect BV which is CCC's fully owned Amsterdam-based subsidiary.

  • General Manager RightsDirect and Executive Team member of Copyright Clearance Center at RightsDirect - A Copyright Clearance Center Subsidiary
    Sep 2010 - Present · 15 yrs 11 mos

    General Manager of RightsDirect and member of the executive management team of Copyright Clearance Center. RightsDirect is the international subsidiary of Copyright Clearance Center (Danvers, MA, USA) which we started up in 2010. RightsDirect has offices in Amsterdam, Munich and in Tokyo. Our team provides rights licenses and software solutions for R&D driven companies, which make it easy and cost effective for their researchers to find, manage, purchase, and share content, providing information managers with an efficient and copyright compliant information management infrastructure.

  • Executive Vice President Sales at Springer Science+Business Media
    Apr 2008 - Aug 2010 · 2 yrs 5 mos

    2 main responsibilities: - Management of the region South-Europe, Middle East and Africa - Global Rights Sales and Third Party Licensing Member of different strategic advisory boards Shareholder and member of senior management team Springer

  • Global Director Special- & Pharma Sales at Springer Science + Business Media Inc. New York, USA
    Oct 2001 - Feb 2008 · 6 yrs 5 mos

    In this job I had two main responsibilities: -1- Healthcare Sales US Responsible for the sales and marketing of Springer content to marketing departments of pharmaceutical- and medical companies in the USA. -2- Global Rights Sales and Third Party Licensing The responsibilities were similar to the responsibilities in the job under the same title as described below.

  • VP of Sales at DMDSecure
    Jul 2000 - Nov 2001 · 1 yr 5 mos

    Responsible for sales of Digital Rights Management (DRM) Solutions to the international publishing industry.