United States
Strategic Enterprise AI and Transformation Leader with 15-years of experience architecting digital transformations and omni-channel growth within technology and consumer electronics sectors. Expert in designing scalable AI operating models and multi-year roadmaps bridging technical innovation and measurable value. Proven track record of scaling eCommerce operations from $129M to $2.5B and launching high-value strategic partnerships generating $250M+ in annual revenue.
• Strategic Roadmap: Led enterprise AI strategy, defining 3-yr roadmap focused on E2E process redesign with measurable P&L impact • Operating Model: Designed & scaled hub-and-spokes framework, mobilizing 31 AI champions across 13 divisions to localize AI solutions for entire 4,000 US employees and accelerated AI lifecycle of discovery, deployment and change management • Capital Allocation: Orchestrated $5.5M investment strategy and build-vs-buy decisions, utilizing ROI-driven methodologies to prioritize AI solutions with the highest potential for value capture • AI Governance: Institutionalized AI risk management, ensuring compliant AI solution deployments across organization • Adoption: Launched org-wide AI trainings, townhalls, case challenges, and community site to upskill workforce AI fluency • Achieved 56% TV sales analytics time reduction by agent automation of data pipeline, price simulation and report generation • Improved CRM marketing KPI (x1.7 open rate, x2.9 conversion) via AI-driven audience segmentation & personalization • Actualized 44% ticket reduction by implementing RAG agents to resolve employee inquiries on benefits, T&E, onboarding
• Generated $250M/yr sales by launching omni-channel partnership with Best Buy: Buy online, Pickup in store at 940 locations • Drove $14M/yr sales by transforming NYC flagship experience location into a full online-to-offline integrated omni-channel retail store with BOPIS and Endless Aisle capabilities on revamped backend platform • Transformed loyalty program margin loss into $18M/yr sales by launching VIP-tier and repositioning as core business model
• Unlocked 19x eCommerce growth ($129M to $2.5B) by executing a 5-yr roadmap built on industry-first instant credit trade-in program and subscription model as well as end-to-end fulfillment operation and logistics internalization • Led CEO-directed task force that reduced returns by 30%, expedited inventory turnaround & improved delivery NPS • Launched market & competitor sensing system with sales & market share forecasts for smartphone business strategy
• Commercialized new service products by assessing market demand, benchmarking and revamping pricing strategy • Managed P&L and built operations team from ground up in new territories and oversaw day-to-day operation • Managed strategic global client relationships and negotiated capital investments and global services contracts of $15M
• Led business development in power sector by performing target screening and managing marketing campaigns • Performed post acquisition analysis through client survey and resources integration to redefine product offerings • Achieved $1.2M/yr additional profit for a top metals client by implementing an innovative technology to boost production by 27% while still satisfying all environmental regulations • Identified $300K/yr savings for a major oil refinery by restructuring gases supply chain based on usage pattern analysis • Led a $15M asset upgrade feasibility study for a major mining client, working with Chief Engineer and Project Team • Enabled successful overseas client start-ups by managing communications with engineers and business liaisons
• Executed oil refinery process improvement projects from resource planning to execution and supervision of contractors • Identified programming logic errors and catalyst performance degradation contributing to inefficient operation and reported findings and solutions to VP of Operation