Nanaimo, British Columbia, Canada
Self-directed and driven Business Analyst with accomplishments in data management, data analysis, dashboards, and business process improvements. Analytically oriented with the ability to communicate effectively across all levels of an organization. Microsoft Excel super-user; advanced in Microsoft Office Suite and Power BI. Knowledgeable in SQL, Tableau and Python. Passionate about learning new concepts and skills to provide innovative solutions.
Analyzes current business systems, processes, and data to drive process improvements for the PMO. - Developed data models to expedite ad-hoc reporting requirements and improve reports - Creates dashboards for management to track key business metrics - Ensures data integrity by identifying discrepancies and developing internal controls to resolve issues - Develops regular reports for management, finance, and the Health Authorities - SharePoint administrator – manages permissions, develops forms and maintains workflows - Mentors junior BAs
Facilitated revenue growth strategy by providing financial modelling support and conducting market research. Provided tactical support to PREP Senior Managers. - Created analysis procedures for tracking customer retention, vendor performance and warranty. - Successfully implemented CRM module into ERP system. - Developed and maintained corporate marketing collateral, including the launch of a new website.
Managed B2B relationships with the provincial customer base of 110 clients and supported the national customer base. Assisted clients with their energy management and hedging decisions for natural gas.
Organized internal processes for a start up satellite physiotherapy clinic. Provided superior customer service to patients. Managed staff of two part-time receptionists.