San Francisco Bay Area
Board Director and global consumer executive with more than 20 years of experience leading digital transformation, omnichannel retail, and customer growth across Fortune 500 companies and high-growth consumer brands. Executive leader who helps companies modernize consumer growth and digital commerce strategies. Experience scaling $3B+ omnichannel businesses and building customer platforms that drive loyalty, brand strength, and profitability. Board perspective spanning luxury retail, ecommerce marketplaces, fintech payments, and private equity-backed consumer brands. I have served as a CEO, President, Chief Customer Officer, and Chief Marketing Officer, building and scaling consumer businesses through brand strategy, digital commerce innovation, and operational transformation. Most recently, I served as Chief Customer Officer of Saks Global, responsible for enterprise customer strategy across Saks Fifth Avenue and Neiman Marcus, overseeing stores, ecommerce, marketing, and customer service. Previously, I served as President of Saks OFF 5TH, leading the $1B+ omnichannel off-price business spanning 85 stores and a rapidly growing digital platform. Earlier, I was Chief Marketing Officer at Rakuten, leading brand and performance marketing for one of the largest cashback and loyalty platforms in the U.S., serving 10M+ members and 2,000 retail partners. I currently serve on the Board of Directors of Splitit, a global fintech payments company, and previously served on the board of RuffleButts, a private equity-backed direct-to-consumer brand. I also serve on the advisory board of the Women in Retail Leadership Circle. Board Expertise Digital Transformation • Consumer Growth Strategy • Ecommerce & Omnichannel • Customer Experience & Loyalty • Marketing Technology • AI Integration • Retail, Consumer & Fintech • M&A
Fintech payments platform enabling installment payments using existing credit cards. Provide guidance on retail partnerships, consumer payments innovation, and growth strategy.
Support programming, partnerships, and leadership initiatives across a network of senior retail executives.
Chief Customer Officer: Led enterprise customer strategy across Saks Fifth Avenue, Neiman Marcus, and Bergdorf Goodman, overseeing stores, ecommerce, marketing, and customer service. Focus areas included: • Aligning customer strategy across luxury retail brands • Driving profitability and customer engagement during organizational transition • Leading cross-functional teams responsible for brand, digital commerce, and service experience President, Saks Off 5th President of the $1B+ omnichannel off-price division of Saks Global, overseeing 85 stores, ecommerce, and a 500+ person team. Key achievements: • Increased profitability 30% in two years • Strengthened brand positioning around the “treasure hunt” off-price experience • Implemented customer-first strategies improving LTV and NPS (92+) • Built senior leadership team and improved organizational alignment
Direct-to-consumer children's apparel brand backed by private equity. • Served on Compensation Committee • Advised on ecommerce strategy and growth marketing