Nairobi County, Kenya
Global Payroll and HR Transformation Professional with over 20 years of Corporate Experience in Fortune 500 companies, adept at developing and implementing strategies in the areas of people, process and technology. Personal philosophy: Understand the "WHY".
Implemented global strategy, drove effective governance and controls and ensured execution of key global initiatives related to Global Mobility. • Designed and managed the vendor governance program for five key service delivery partners responsible for relocation, immigration, tax and technology services, ensuring they delivered best in class experience to our associates and adhered to Service Level Agreements. This included monthly metrics reporting, quarterly business reviews and year-end business performance assessments. • Implemented the Single Point of Care model for our expatriate population leading to an increase of mobile associates’ satisfaction scores, as evidenced by a rise in the Net Promoter Score (NPS) by over 30 points in a year. • Designed cross-functional processes, training and support, and change management for both the operational teams and stakeholders. • Deployed Project Management training to over 30 global mobility associates, equipping them to manage over 50 project initiatives during the mobility slowdown caused by the COVID 19 pandemic. • As part of the digitization journey, I managed the delivery of a mobile app by our technology partner, including single sign on (SSO) access to third party vendor portals. • Oversaw financial stewardship for global mobility vendors transacting over $50milllion annually, including purchase orders, billing approvals and service delivery recovery credits. • Implemented a tax payment remittance process to the IRS and other global tax authorities, leading to annual savings of about $100k in interest and penalties.
Drove end-to-end service delivery excellence across the regional teams (North America, Latin America, Asia-Pacific and EMEA), with an emphasis on payroll delivery, statutory compliance, audit readiness and master data. • Workday Implementation - I managed HR data cleanup to facilitate Workday payroll connectors, supported the integration & reporting and designed and delivered live training to the service center end users in APAC (Manila), and EMEA (Warsaw). • Partnered with the Business Process Lead to design and implement the Payroll Salesforce Inputs Tool. This provided a controlled, auditable and reportable avenue for HR inputs to payrolls globally, eliminating manual inputs, reducing errors and ensuring proper delegation of authority for payments. • Led the payroll implementation of several key total rewards programs globally including Performance Cash (LTI) and Celebrating You (STI) awards. This involved cross-functional collaboration with global rewards, regional payrolls and others to ensure eligibility, taxability setup, timely payroll processing and reporting.
Part of the implementation team of the Company's strategic global payroll service delivery model that entailed deploying a global vendor, designing global processes, and organizational design. • Reviewed process workflows, work instructions, and local SOX narratives to reflect the new global payroll processes, ensuring all relevant controls were documented and implemented in line with global policies and procedures. • Led the training of ADP Streamline for our end users (payroll teams). • Took a short-term assignment in Drogheda, Ireland where I transitioned in-country payroll operations for 50 countries in EMEA to a newly established Shared Services hub in Warsaw, Poland. Planned and led all transition activities between stakeholders and facilitated cross-training. Conducted a weekly report-out to the steering committee and Senior Leaders. Partnered with the EMEA regional payroll manager to drive change management to key stakeholders including Business Unit leadership.