Hong Kong SAR
- HR/People advice, including all complex employee relations (ER) cases, including hearings, conflict resolution to senior and very senior management - Accountable for corporate service division of the Group - Support and creation of regular workforce information reports for managers, including analyzing and implementing actions arising from workforce information reports in partnership with service managers - Supporting on implementation of People strategies - People policy and practice development across the organization - Designing and delivering training HR policies and procedures using case/employment law - Coaching divisional managers on HR topics - Staff survey, exit questionnaire, employee relations casework reviews and workforce information report analysis for targeted HR strategy interventions - Organisational change management advice and support for managers - Compensation review advice - Annual feedback cycle experience
- Future workforce planning strategies in partnership with divisional managers - Reporting and analyzing data to forecast future demand to inform resourcing and retention strategies and priorities in line with People Plan - Improvement and automation of recruitment process - Line management of divisional recruitment team - Coaching hiring managers on resourcing process and developing ways of resourcing - Policy and process training for permanent and temporary staffing - Managing and maintaining relationships with external staffing agencies - Collaborating with other HR teams to deliver excellent HR function
- Line managing divisional operational HR Team (5 staff) - Ensuring excellent operational HR service delivery to service line against quality, time, cost and experience - Identifying and implementing, automating (MS PowerAutomate) operational HR processes
- Organisational change management process for department restructure - Leading Improvement Plan for HR Team - Process Mapping, merging and stream lining of operational HR processes for improved service delivery for clients - Coaching and facilitating change management process for new/improved teams to ensure optimal service delivery to clients - Using quality improvement methodology (QI methodology)