Madison, Wisconsin, United States
I have over several years of experience in the software industry and I am a dedicated and results-driven professional, who has excelled at interfacing with various stakeholders to analyze requirements and design technical solutions. My goal is to lead a team to improve processes and increase productivity through the use of technology
Continue managing a team of support representatives. Support key customers with issues and questions. Handled escalated issues with customers in providing status updates and resolutions. Continued working the job duties as the Support Product Lead.
Providing input to new system functionality, assisting the Director of Financial Solutions in managing the bugs and implementing customer needs, assisting other implementers with issues/bugs, reviewing implementation databases prior to delivery to customers
Same duties as the senior implementation specialist, writing interface specifications, custom and software development, trouble-shooting software problems, performing demonstrations of the software, providing on-going customer support
Same duties as the implementation specialist, work with global customers on their implementations, provide best practice and process efficiency recommendations, draft business requirements for client requested enhancements, assist in training new hires and co-workers, educate existing clients through webinars, conferences, and presentations, develop electronic and written training materials, business requirement document, functional requirement document, etc. Ability to work with many unique industries (Banking, Oil and Gas, Retail, and Investment) analyzing their data and solutions using system improvements.
Assist teams with T-Recs (software implementation) to implement additional reconciliations, system data requirements, and training, Work with internal and external sources to adequately use the full potential of T-Recs software, Assisted manager and team by reviewing reconciliations to verify completeness and accurateness, Provide reports to senior management, other company representatives, and auditors, Project work to include problem-solving, multi-tasking, and process improvements, serve as a key resource and consultant to other functional departments, analyze data from two systems to validate/reconcile billings.