Franklin Square, New York, United States
Operations, facilities, administration and office services professional with a reputation for bringing a strong business line approach to corporate environments. Experience includes a keen focus on project management, enhanced customer service, operations, security and life safety, business continuity, expenses, construction and relocation services.
• Manage day-to-day operational activities for three NY-KPMG office locations, comprising 5500 professionals over 28 floors (800,000 sq. ft.); oversight for facilities and operations, vendor relationships, staff scheduling, IT coordination, mailroom and courier services, printer management and maintenance. • Actively engage with practice leaders to understand unique business needs; identify opportunities and implement solutions to improve services and create a sustainable high-performance environment. • Liaise with Real Estate and construction teams for remodeling office space. Coordinate construction projects under $300,000 and ensure project management and timelines are met. • Develop and maintain positive relationships with internal end-users, building management, contractors and vendors. Coordinate contract RFPs and contract negotiations for third-party vendors, including cleaning services, HVAC, and security. • Serve as ION liaison for multiple buildouts, including the 560 Lexington Avenue location, comprising 11 floors, and work with stakeholders and internal associates to successfully relocate personnel into the new space. • Engage in space management planning and utilization; develop and execute on relocations plans and prepare communication strategy to office and business leaders. • Assist with management and oversight of national Canteen initiative as well as oversee management of 9 NY Thrive cafes • Institute business processes and protocols focusing on consistency of messaging and enhanced customer service to elevate the office experience and with a key focus on operational process improvements for increased efficiency. • Actively participate in national projects such as the national Living Green Network. Serve as Chairwoman for local NY office Living Green initiative with over 750 members; responsible for planning local events and implementing national recommendations.
• Manage daily office operations and functional activities for two KPMG office locations, (225,000 sq. ft.), including oversight of facilities and operations, meeting management, hoteling, conference and catering, vendor relationships, staff scheduling, IT coordination, courier service and printer maintenance. * Actively engage practice leaders to understand unique business needs, identify opportunities and implement solutions to improve and maintain sustainable high-performance environment. • Liaise with architectural/construction teams for remodeling office space and ensure aggressive timelines are attained. • Manage office budgets while simultaneously balancing the need for prudent expenditures while but seeking appropriate cost-containment opportunities. • Work with Crisis Management team to establish disaster and emergency processes and protocols and participate in annual crisis management training. • Hire, mentor and train staff; streamline/brand operation services; define and allocate roles and responsibilities; institute business processes and protocols focusing on consistency of messaging, accuracy of services provided and delivery of high customer service. • Institute new hire practices; oversee local orientation to provide a welcoming experience; create resource guides specific to acclimate new hires/transfers. • Actively participate in national projects like Living Green Network, which maintains focus on an integrated sustainability culture to reduce the impact of internal operations. Serve as Chairwoman for local NY office Living Green initiative with 350 membership responsible for planning local events, seeking out volunteer opportunities and implementing national recommendations to encourage environmentally-smart choices inside and outside of the workplace. Oversee implementation of compliance standards in accordance with Local Law 87.
SENIOR MANAGER, ADMINISTRATION August 2012 to July 2014 • Reported to Principal in Charge with responsibility for the day-to-day operations and management of New York corporate office of 250+ professionals (89,000 sq.) with responsibilities in all operational areas. • Interacted regularly with senior management and practice areas nationally with a keen eye towards learning the business, made a valuable contributions and provided direction on key initiatives and improvements in functional areas. • Evaluated departmental staffing needs and resources; effectively lead, coach, mentor; promoted team building and professional development. Wrote semi-annual/yearly performance appraisals. • Worked closely with HR on staffing needs, assisted with employee orientation, onboarding and exit interviews. Recruited, hired and trained administrative personnel; fostered “buddy” program, and create job descriptions. • Assisted with logistics for firm activities and events such as CPR & Safety Training; Health & Wellness Fairs; Annual Toy Drive; Souper-thon; and Breast Cancer Awareness. OFFICE MANAGER August 2008-August 2012 • Responsible for day-to-day office operations for 3 floors (65,000 sq. ft.) housing 150 employees. Oversee billing, invoices, vendor relationships, petty cash & reconciliation and expense accounts. • Established ongoing rapport and built strong working relationships with senior-level management and practice areas, maintained open lines of communication and disseminated information timely. • Supervised administrative team of fifteen in administration, office services, tax processing, reception and conference center with a focus on continuous process improvement • Created and implemented firm-wide policies which standardized best practices and protocols on a national level; created instructional manuals and reference guides. EXECUTIVE ASSISTANT TO CEO/OFFICE MANAGER August 2004 – August 2008
• Reported to General Manager with responsibility for overseeing day-to-day operations of the district office, including billing/contract administration, facilities management and employee relations; resolved customer service issues with diplomacy raising client satisfaction levels. • Interviewed, hired, trained and supervised office staff. Liaison with branch managers and support personnel in three bus depots effectively meeting transportation needs of over 15,000 clients. • Administrated over transportation contracts ensuring compliance with Department of Education. Prepared transportation bids and served as corporate representative for live bids. • Managed summer camp contracts, accounting for 15% of annual revenue. Managed accounts receivable/payable activities, including the preparation and review of $2.5M in monthly billing. Significantly reduced aged accounts and negotiated payment schedules on overdue accounts as necessary.
• Reported to Director, Engineering Telecommunications Services with responsibility for preparation and processing of deal memos and external Statements of Work with vendors. Liaised with Business Planning to facilitate execution. • Produced PowerPoint presentations with emphasis on issues and risk management projects. Generated weekly status and monthly roll-up reports and analyzed potential issues on contract administration activities for presentation to senior level management.
• Reported to Chief Executive Officer, President and Chief Financial Office of start-up company with responsibility for shareholder inquiries, investor relations and marketing activities. Acted as corporate liaison between senior management, Board of Directors and committee members, including arrangements for meetings, preparation of handout materials, and agendas. Attended senior level meetings as corporate secretary. • Administered over corporate and intellectual contracts. Constructed a comprehensive, historical shareholder database and designed central filing system. Maintained minute books; oversaw corporate governance issues; maintained corporate calendar and docketing system to ensure compliance with legal obligations. • Composed and implemented policies and procedures, including the Company’s Code of Ethics brochure and employee manual.