Harshit Kikani

Senior Manager @ Amazon | Solving Operational Complexities with Technological Innovation | Building AI/ML Platforms That Scale

Nashville Metropolitan Area

About

Operations and technology leader with rare combination of deep operational expertise and advanced AI/ML capabilities. Solve complex operational challenges by deploying technological solutions that drive measurable business outcomes at enterprise scale. Career progression: Manufacturing Engineer → Plant Operations Manager ($600M P&L) → Business Intelligence Leader (built from zero) → AI/ML Product Leader (platforms serving 400K+ users). Each transition driven by systematic learning—MBA before operations leadership, ML training before BI, AI/ML mastery before platform development. At Cummins: Led manufacturing and warehouse operations. Delivered operational improvements through Lean Six Sigma, capacity planning, and team development. At Amazon: Built business intelligence function from scratch for Last Mile operations. Recruited team, established infrastructure, developed platforms. Promoted to scale from single business line to all Last Mile operations. Current role: Lead product, program, and analytics for North America Last Mile driver training. Build AI/ML platforms serving hundreds of thousands of delivery associates. Focus on operational excellence and customer experience. Build high-performing cross-functional teams from scratch. Develop future leaders. Establish thought leadership through industry publications and conference speaking. Passionate about solving real operational problems with technology that works in practice. Open to conversations about AI implementation at scale and operational transformation.

Experience

  • Amazon (5 yrs 4 mos)
    • Senior Manager, Product Management and Analytics
      Apr 2025 - Present · 1 yr 4 mos

    • Senior Manager, Program Management & Business Intelligence
      Oct 2023 - Apr 2025 · 1 yr 7 mos

    • Senior Program Manager
      Apr 2021 - Sep 2023 · 2 yrs 6 mos

  • Cummins Inc. (Full-time · 9 yrs 3 mos)
    • Value Stream Business Manager
      Dec 2016 - Apr 2021 · 4 yrs 5 mos

    • Senior Quality Engineer
      Jul 2014 - Dec 2016 · 2 yrs 6 mos

      Responsible for manufacturing process quality control to deliver highest quality product to the customer and reduce cost of quality. Led multiple six sigma projects to reduce customer defects(PPM), increase production yield and support cross functional efficiency improvement work. Developed safe launch process and achieved 0 PPM for new product launch for first six months.

    • Manufacturing Engineer
      Feb 2012 - Jul 2014 · 2 yrs 6 mos

      Manufacturing engineer responsible for working with cross functional teams on launching new product on the assembly line. Led NPI projects to drive design for manufacturing, new assembly process design and procurement of assembly lines, capacity management, cost analysis and PPAP approval. Launched Tier 4 off-hwy emission product line on time and within budget. Executed multiple lean manufacturing six sigma projects to increase efficiency through process improvement and automation.

  • Quality Engineer at John Deere
    May 2011 - Jan 2012 · 9 mos

    Quality engineer for final assembly line of harvester combine. Led process improvement projects through root cause analysis and 7-step method to increase first pass yield and reduce number of defects. Achieved PPAP approval of the new product by developing process controls, documentation(Std work, PFMEA, Control Plan, etc.) and training plan for the shop floor team.

  • Manufacturing Engineering Intern at The Manitowoc Company
    May 2010 - Dec 2010 · 8 mos

    Supported new product launch process through optimizing manufacturing processes, developing training material, assembly line work balancing and capacity improvement projects.

  • Project Planning & Procurement Engineer at Larsen & Toubro Limited
    Jun 2008 - Aug 2009 · 1 yr 3 mos

    Managed outsourcing of engineering work for Mumbai airport expansion project, including supplier selection, contract negotiations, project planning, execution and quality control, and cash flow management.