Greater Glasgow Area
I am a multi-award-winning senior medical student with a passion for compassionate, equitable, and patient-centred healthcare. I recently graduated with First Class Honours in Medical Education (BMSc), where I explored human factors-informed approaches to organisational learning in urgent and unscheduled primary care. My work has been recognised with the Professor Ronald Harden Award for Excellence in Medical Education, as a finalist for the Sir James MacKenzie BMSc Prize, and through Associate Fellowship with Advance HE. Currently serving as President of the School of Medicine at the University of Dundee, I advocate for student voice, interdisciplinary collaboration, and inclusive leadership. I bring experience in quality improvement, teaching, and system-level thinking. In addition to my undergraduate dissertation, I’ve contributed to service development and QI projects across NHS 24 and NHS Tayside. This includes improving MedLink use in chronic disease reviews and completing the NHS 24 QI 24: FUNdamentals programme. My clinical experience includes work as a call handler at NHS 24 and as a healthcare support worker in the Tayside Out of Hours service, providing me with a comprehensive understanding of the urgent and unscheduled care system. As former National Social Prescribing Student Champion and founding Co-President of the Dundee University Social Medicine Society, I’ve led initiatives focused on public health, social prescribing, and global citizenship. I’m proud to have been a finalist for the University of Dundee & NHS Tayside Global Citizenship Award. Additionally, I was the recipient of the GP Year 1-3 Bain Award for leadership in this area and reflection on its impact for general practice. Committed to widening access, I created a peer mentoring scheme for the Gateway to Medicine programme and continue to support students through initiatives like Buddy Families and other outreach work with prospective students. For my academic achievement and for my distinguished contribution to the life of the University through my widening access work and contribution to the local community I was proud to be recipient of the Wimberley Award 2024/25. I am always open to new opportunities to collaborate, learn, and lead meaningful change.
Band 3 HCSW working in the Tayside Out of Hours Service - Urgent and Unscheduled Primary Care. My main responsibilities are: - Conducting clinical physiological observations, including respiratory rate, oxygen saturation, pulse rate, blood pressure, and temperature monitoring, ensuring accurate data collection. - Performing ECGs, blood glucose monitoring, urinalysis, and hCG urine tests as required, supporting clinical decision-making. - Acting as a chaperone for clinical colleagues during patient consultations and home visits, ensuring a comfortable and safe environment. - Documenting patient care accurately in records, maintaining up-to-date and comprehensive health information. - Managing the setup and closure of services each shift, including preparing equipment, consultation rooms, and home visiting bags, alongside general housekeeping and restocking consumables. - Conducting routine quality assurance checks and maintenance on clinical equipment to ensure operational safety and effectiveness. - Transporting clinicians to home visits across Tayside in the 'Doctor On Call' vehicle, supporting efficient service delivery. - Supporting reception by booking appointments and recording patient arrival.
Band 3 HCSW employed by the Staff Bank, predominantly working in the Tayside Out of Hours Service - Urgent and Unscheduled Primary Care. My main responsibilities are outlined above, under my substantive post. Hours worked up to 15/06/2025: 855.65
- Responded to calls from the 111 Unscheduled Care Service, accurately recording caller details using the Patient Contact Management System. - Identified and escalated life-threatening conditions, facilitating urgent transfers to the Scottish Ambulance Service. - Conducted sensitive and clear communication with callers to gather accurate information for clinical assessment. - Undertook telephone clinical assessments based on patient symptoms, following established protocols. - Provided structured handovers to clinicians using the SBAR format, ensuring comprehensive and accurate information transfer. - Completed and forwarded records to relevant partner organisations for follow-up care. - Delivered telephone handovers to the Scottish Ambulance Service to ensure seamless transitions of care. Additional responsibilities (from June 2024): - Completed patient assessments for the National Cancer Treatment Helpline using the UK Oncology Nurses Society (UKONS) 24-Hour Triage Tool. - Coordinated referrals to cancer treatment centres, providing clear handovers using the SBAR format.
- Led the research, design, and development of comprehensive educational webpages for medical students, covering topics wider to medicine: disability, refugee health, entrepreneurship, complaint management, AI & robotics, health inequalities, domestic abuse, and the intersection of politics and health. Ensured content was accurate, engaging, and aligned with the needs of medical students. - Developed a reflective practice tool to assist medical students in tracking and enhancing their professional growth. The tool provided structured support for students to evaluate their learning experiences and improve critical thinking and self-awareness. - Collaborated effectively with a team of fellow students working on similar educational projects. Actively participated in idea-sharing sessions, providing constructive feedback and receiving input to refine and improve individual and group outcomes. - Organised and facilitated meetings with key stakeholders, including faculty members, health professionals, and subject matter experts, to gather feedback on webpage content and design. Utilised insights to enhance the relevance and effectiveness of the materials. - Maintained strong working relationships with supervisors by ensuring projects were well-organised, deadlines were met, and regular, clear progress updates were provided. Demonstrated initiative in problem-solving and adapting to feedback to ensure continuous improvement.
- Delivered excellent service in a fast-paced environment, managing challenging customer situations using effective de-escalation techniques. - Efficiently replenished and rotated stock to ensure availability and freshness. - Assisted in the training and development of probationary staff, fostering a collaborative team environment. - Adhered to food safety protocols to maintain a safe and hygienic working environment.
- Delivered excellent service in a fast-paced environment, managing challenging customer situations using effective de-escalation techniques. - Efficiently replenished and rotated stock to ensure availability and freshness. - Assisted in the training and development of probationary staff, fostering a collaborative team environment. - Adhered to food safety protocols to maintain a safe and hygienic working environment. - Managed product reductions and minimised wastage using computerised systems, ensuring optimal stock levels and cost control. - Conducted GAP scans and inventory counts, maintaining accurate stock records and supporting smooth operations.
- Measured children's feet and provided accurate shoe fittings, ensuring comfort and customer satisfaction. - Delivered quick, efficient service, addressing customer needs both in-store and via telephone inquiries. - Consistently met KPIs and earned excellent customer feedback for service quality and product knowledge. - Gained in-depth knowledge of the product range, including key features and benefits, to assist customers effectively. - Utilised effective merchandising techniques to display products according to company guidelines, maximising visibility and sales. - Managed deliveries and stock transfers, ensuring timely availability and organisation of inventory.