Ireland
Results driven leader in delivering operational performance, managing change and achieving sustainable cost reduction through building and managing multifunctional teams in a dynamic environment. Strong experience across the supply chain from new product introduction, manufacturing, customer and warranty support to product end of life. Utilising business process outsourcing to deliver innovative and cost effective supply chain solutions. Specialties: Supply Chain Management, People Management, Program Management, New Product Introduction.
Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fueling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland. Leading a team of Application Engineers, Support Engineers and Data Reporting and Analytics personnel for our CRM (MS Dynamics 365) and ERP (Epicor) applications. The team provides 1st and 2nd level support for internal users along with development, configuration and upgrade maintenance. As well as managing this team I provide business process design support for a range of eCommerce supply change solutions for internal processes and 3PL partners.
B2X Care Solutions is a global 4PL end-to-end after-sales platform technology and services company. As Regional Service Manager I manage the day to day operational activity of a European product repair and fulfillment network for B2X customers, ensuring compliance to KPIs and cost targets. I also project managing the transition of repair management activity for new cusotmers into B2X network. Drive continuous improvement in operational and cost performance through cross functional teams.
European management role, with an annual budget spend of $8.5 million, manage the commercial needs and operational performance of six outsourced European product repair centers and logistic partners. Support the commercial and operational reverse logistics requirements for major customers, Telefonica/O2, Vodafone and SFR.
Working with global cross functional teams and Asian based contract design and manufacturers, program manage the regional and global introduction of mobile smart-phones, meeting corporate product launch schedules and budget goals. Measure product quality performance and drive related corrective action.