Delhi, India
As a Credit Associate at ICICI Bank, I support end‑to‑end retail loan processing, from customer interaction and application screening to documentation and disbursement. I work with relationship managers and credit managers to ensure accurate data, timely verification, and compliance with internal policies and RBI guidelines. I am comfortable handling high‑volume workloads, resolving customer queries, and coordinating with cross‑functional teams. I’m now looking to deepen my expertise in credit underwriting and risk analysis and explore opportunities in credit operations and analyst roles in the banking and financial services sector.
As a Credit Associate in retail lending at ICICI Bank, I support the complete life cycle of customer loan applications, from login to disbursement, while ensuring compliance with bank policies and regulatory guidelines. Key responsibilities include: Collecting and checking customer documents for completeness and accuracy as per product and policy requirements. Performing KYC verification and updating customer information in internal systems. Entering and validating application data in loan processing systems and tracking file status till decision. Coordinating with relationship managers, credit managers, and operations to clear queries and resolve discrepancies. Helping maintain TAT and service levels by following up on pending cases and ensuring smooth disbursement.