Delhi, India
I am a dedicated professional with 7+ years of experience in client service, payroll administration, retirement benefits, and process delivery across global operations. Currently working as a Business Delivery Senior Analyst at Accenture, I specialize in managing client contribution services, leading high-performing teams, and ensuring seamless process execution with accuracy and efficiency. Key Responsibilities: • Hands-on experience in US Pension and Retirement Benefits administration, including defined contribution and defined benefit plans. • Skilled in processing payroll contributions, fund allocations, corrections, reversals, and reconciliations in compliance with US retirement regulations. • Worked closely with QA teams, processors, and internal stakeholders to ensure accurate and timely pension transactions. • Develops documentation such as DTPs, SOPs, process maps, email templates, and Q&A materials to enhance process clarity. • Managed end-to-end processing of US retirement plan contributions, funding, and reconciliation activities. Experienced in handling ACH transactions, GL checks, rejection analysis, and correction cases. • Proficient in retirement systems and workflow tools (Pega-based processes) for pension file review, quality checks, and issue resolution. • Performed detailed file validation, data analysis, and discrepancy resolution for payroll and pension uploads. Maintained high accuracy standards through quality assurance reviews and exception handling. • Provided operational support for US pension plan sponsors and participants, resolving contribution and funding-related inquiries. Coordinated with banking, corrections, and internal teams to ensure timely fund posting and issue closure. Prepared professional email communications and documentation for pension-related cases. Additionally, directly handles originating client escalations and inquiries via hotline calls, as well as inbound and outbound calls from clients and vendors. Holding an MBA in Financial Management, I bring strong analytical, organizational, and people-management skills to every role. My passion lies in helping teams grow, strengthening client relationships, and driving process excellence. Outside of work, I enjoy public speaking, badminton, and dancing, which keep me motivated and creative.
Pension Benefits Administration, Client contributions, group contributions, Money In, Retirement Services, Manual Calculation.