Dubai, United Arab Emirates
I’m Humza, a results-driven professional with a passion for delivering exceptional client experiences and streamlining business operations. With a Master’s Degree in Business Administration and a Bachelor’s Degree in Commerce, I’ve cultivated a strong foundation in sales, marketing, and logistics. Currently, I specialize in automotive logistics, acting as a key point of contact for clients, ensuring their needs are met, and aligning logistics strategies with business objectives. My focus is on building strong relationships, optimizing processes, and driving efficiency to create value for clients and stakeholders alike. Let’s connect! I’m always eager to network, exchange ideas, and explore opportunities that contribute to mutual growth and success. Feel free to reach out! I look forward to collaborating and making meaningful connections.
• Manage end-to-end air and ocean freight operations for international import and export shipments, primarily involving the US and Canada markets. • Handle complete shipment coordination from booking confirmation through final delivery, ensuring smooth operational execution and timely updates. • Coordinate with airlines, shipping lines, overseas agents, transport providers, and customers to maintain efficient shipment flow and service quality. • Prepare and manage shipment documentation, tracking, invoicing, customs related coordination, and operational follow ups. • Serve as the primary point of contact for clients, proactively resolving operational issues and maintaining high customer satisfaction standards. • Utilize internal logistics systems and operational platforms for shipment handling, tracking, documentation control, and billing processes.
• Handled air freight (import/export) and sea freight import operations, ensuring timely customs clearance and delivery. • Handle cross-trade ocean shipments and land freight exports to GCC countries, coordinating with international agents and transport partners. • Oversee key accounts, acting as the main point of contact to ensure high service standards and client satisfaction. • Managed yard logistics operations for key client vehicles, including Pre-Delivery Inspection (PDI) coordination and final delivery. • Awarded Employee of the Month multiple times for outstanding performance, client handling, and proactive issue resolution. • Certified CargoWise Operator; skilled in using the platform for documentation, tracking, and operational efficiency.
• Involved in the core sales process. Connecting with clients and generating value. • Understood business and technology scenario and needs, identifying opportunities, and solution offerings to the clients. • Responsible for end-to-end Business Cycle Management, right from Client Engagement to Contract signing.
• Worked closely with sales representatives/consultants and assisted in duties assigned by the manager. • Assistance in inventory management • Proactive participation in weekly team meetings. • Worked in Export Sales for the Commercial Vehicles Division of Ghassan Aboud Cars
• Posted social content, engage with followers, and contributed to the 12.78% growth of combined social media platforms during tenure. • Handled all customer inquiries coming via social media, kindly and ethically resolving 100% of issues without escalation. • Assisted the social media team with the content calendars and communication goals. • Supporting the marketing team in daily administrative tasks.
• Founded and established a successful men's clothing store • Led all aspects of day-to-day operations, from sourcing inventory to sales and marketing strategies. • Developed and managed the store's social media presence, engaging customers, and promoting brand awareness. • Built a dedicated and highly motivated sales team, providing guidance and leadership to maximize their potential. • Implemented effective sales and customer service policies to enhance the overall shopping experience. • Expanded the business through strategic partnerships and collaborations.