Sacramento, California, United States
I am a Senior Office Assistant at the Department of Child, Family and Adult Services (DCFA), where I provide administrative and customer service support to the staff and clients. I have a Bachelor's degree in Ethnic Studies from California State University-Sacramento, where I learned about the diverse cultures, histories, and issues of various ethnic groups in the US and beyond. I have strong attention to detail, critical thinking, and interpersonal skills, which I apply to my daily tasks and interactions. In my current role, I greet customers, answer questions, dispense and receive documents, calm angry customers, and proofread and spell check various documents. I work with a team of dedicated and compassionate professionals who strive to improve the lives of children, families, and adults in our community. I value the opportunity to make a positive difference and to learn from the diverse perspectives and experiences of my colleagues and clients. I am always eager to take on new challenges and to expand my knowledge and skills in the field of human services.
• Greets customers entering office or front counter acknowledge customer's presence and obtain/give information. • Answers questions from customers, explaining general policies and procedures IOT provide routine information. • Dispenses/receives documents checking for accuracy and completeness following established procedures provide service and/or direct to proper location. • Calms angry, customers using interpersonal skills, advise of co-workers or supervisor IOT maintain professional office environment. • Proofreads/spell checks various documents and knowledge of grammar IOT produce an error free document. • Completes/fills in various documents and forms by hand and computer s requests. • Files documents and information IOT maintain an accurate/organized filing system. • Searches/locates/retrieves/tracks files from manual files, out cards, microfiche, computer file records, as needed IOT determine status, provide information to appropriate party, locate missing file, and maintain accurate records. • Purge/shreds files per standard operating procedure using personal computer and/or shredder IOT destroy and maintain file confidentiality. • Updates/corrects file information according to specified guidelines on manual or computerized systems IOT maintain accurate files. • Enters data/information manually or into computer system, record or log, using word processor, typewriter, or terminal IOT maintain and update record information. • Updates and makes corrections to information in computer IOT maintain accurate information/records. • Retrieves various documents/records, data/information IOT provide information/data to customer. • Verifies data/information in computer or manual records IOT insure accurate data. • Retrieves/opens and date stamps mail from U.S. postal or interoffice mail system; responds to computer messages from FAX/E-mail IOT prepare mail for distribution to appropriate personnel.
● Performing manual labor ● Performing maintenance on the farm ● Handling heavy machinery ● Repairing faulty vehicles and machinery ● Managing farming activities ● Overseeing farm workers during harvesting season ● Devising strategies for harvesting and breeding ● Manage and supervise Employees ● Greeting customers in a friendly, upbeat manner ● Execute cash transactions quickly and accurately ● Handle products and equipment in accordance with safety and sanitation guidelines. ● Delegated to team members to optimize productivity.
• Assisted clients and their families in acquiring and maintaining assessed supports and services to include but not limited to transportation, vocational training, day programming, education, mental health services, medical care, and independent living training. • Served as an advocate for the clients within the community to have access to available resources by connecting them with various agencies. • Provided consultation as well as assist vendors with certifications, applications, and referrals. • Participated in the development of Individual Program Plans for clients and made necessary changes through monitoring the p progression. • Responsible for completing all required forms, documentation, and reports in accordance with regulations and ACRC policies and procedures. • Aide co-workers with special projects, problems, vacation, and sick relief as well as providing emergency on-call services when required. • Delivered a positive client experience in a fast-paced environment. • Contacted and responded to clients in writing to fulfill needs as necessary. • Thoroughly and efficiently gathers client information, providing necessary feedback to educate clients/vendors when appropriate. • Provided documentation in computer systems (SANDIS) of the details and actions taken by the service coordinator. • Tracked and maintained payments to vendor and facilities. • Followed and utilized processes and procedures according to the Alta California Regional Center to provide accurate and consistent information to clients and vendors.
● Mentor 20+ IYT U college students through group and individual sessions via in-person, video, or phone meetings. ● Assist with IYT College Academy senior college application and financial aid workshops ● Provide individual and group tutoring to college students as needed ● Complete mentorship logs, data reports, and other student-level data documents ● Assist students in completing Federal Application for Student Aid (FAFSA), internship, and scholarship applications. ● Create and lead member development workshops ● Conduct other programming as needed by Program Director
● Mentors assigned students to help them get to and through college. ● Provide individual and group tutoring to students ● Deliver student development workshops, including but not limited to college advising, civic engagement, character education, and life skills. ● Participate in professional development sessions. ● Meet with teachers to assess student needs and collaborate with the school’s academic enrichment activities. ● Regularly meet with the student's parents/guardians. ● Organize and maintain student contact data through salesforce. ● Assist teachers with classroom instruction ● Help to identify, screen, and select participants in need of academic support. ● Conduct other programming as needed by Program Manager