Riyadh Region
Marketing specialist with hands-on experience at Saudi Aramco and Laverne, where I managed 830+ user accounts in CRM systems, designed customer satisfaction programs, and led Snapchat influencer campaigns that expanded brand reach across key demographics. I graduated from King Saud University with a Marketing degree, and I’ve since built on that foundation with certifications from Google (Digital Marketing), HubSpot (Inbound Marketing), and Harvard University (Marketing Essentials). My strengths sit at the intersection of data and creativity — I’m comfortable pulling insights from analytics dashboards and translating them into content and campaign strategies that actually move numbers. Currently based in Riyadh and actively looking for opportunities in digital marketing, marketing analytics, or sales operations where I can contribute from day one.
•Handled and resolved housing-related customer issues by communicating directly with residents and coordinating with maintenance teams to ensure timely solutions and high satisfaction levels. •Created, updated, and reset 830+ user accounts for employees, interns, and retirees, improving system access and user experience. •Collected, analyzed, and reported customer feedback to support service quality improvements and strengthen client relationships. •Developed and monitored customer satisfaction surveys and KPIs to track experience trends and identify improvement opportunities. •Collaborated cross-functionally to address customer concerns and implement service enhancement initiatives.