New York City Metropolitan Area
As one of the first handful of employees for Venture, I had the unique opportunity of working closely with the owners to build the entire team from the ground up, scaling from 5-10 installs per month when we started, and scaling to over 100 installs monthly across multiple territories by the time I left the role. We took a “do the hard work first” approach to residential solar, which set us apart from our competitors. As the Director of Operations I was responsible for building and managing the people, processes, and tools for the administration, permitting, engineering, customer support, and delivery teams. I was solely responsible maintaining and improving the delivery timeline for the company as well, which the average completion of installations within 30 days of contract signature.
Overview: This role entails broad scale project and timeline management for rooftop solar installations. Installation partner relationship management including: pricing, job allocation and capacity, quality assurance. -Establish and maintain relationships with multiple installation partners and engineering, procurement, and design partners to assure efficient and effective communication and project management processes -Bridge the communication gap regarding customer focused issues, between customer service and the installation partner -Identify issues at any stage of a project and work to create efficient processes to correct existing problems, and solve future problems. -Create and adhere to project timelines from site assessment through permitting, design, procurement, and installation, through to project closeout and system activation. -Maintain a relationship with materials source to procure all necessary materials, and possess the know how to order the appropriate materials for many types of roofs, and spot check purchase orders for deficiencies or mix ups -Have a working knowledge of all roofing, electrical, and PV -Have an intimate knowledge of PV processes in multiple across the country including states NJ, NC, NY (NYC and upstate), CT, MA, CA, MD, TX -Identify roadblocks and bottlenecks in my markets and work with other teams to successfully resolve issues -Manage a team of 7 direct reports working out of NJ and Boston, who handle all day to day install partner relationships -Act as the point person for all team issues, and take action on any escalated customer facing, installation, or partner related issues
Overview: This role entails all project recordkeeping, daily site activity documentation, purchase order and delivery schedule management, and overall construction progress management -Manage a large amount of home solar projects, at various stages, simultaneously -Establish and maintain relationships with multiple installation partners and engineering, procurement, and design partners to assure efficient and effective communication and project management processes -Bridge the communication gap regarding customer focused issues, between customer service and the installation partner -Adhere to milestone deadlines and submissions -Pre-screen sold projects for feasibility including necessary structural enhancements and electrical deficiencies. Create mitigation plans for remediation or upgrades should they be necessary prior to installation -Identify issues at any stage of a project and use multiple resources and contacts to fix a problem quickly and effectively -Create and adhere to project timelines from site assessment through permitting, design, procurement, and installation, through to project closeout and system activation -Maintain a relationship with materials source to procure all necessary materials, and possess the know how to order the appropriate materials for many types of roofs, and spot check purchase orders for deficiencies or mix ups -Have a working knowledge of all roofing, electrical, and PV -Monitor installations for quality and best practices -Review and QA all documentation and photographic submissions from each project -Identify roadblocks and bottlenecks in my particular markets and work with the project coordination team to successfully resolve issues -Manage a team of 4 Partner Coordinators
The Mission of Pangaea Explorations is to actively strengthen the health of marine life through Exploration, Conservation and Education work, and to inspire and develop a new generation of leaders in conservation science, communication, education, art and policy leadership. I actively supported this mission as the marketing and administrative coordinator by: -Created and distributed marketing materials -Managed social media pages -Developed business relationships and partnerships, sometimes included travel -Coordinated float plans for expeditions -When necessary, sailed as part of the crew and as an on board educator