Ottawa, Ontario, Canada
Consult with purchasers to determine their goals and wishes for the various stages of the colours selection process. Submit clear, concise estimates to the Construction Department. Complete all necessary paperwork within Sales Simplicity and other databases in accordance to timelines and Company policy. Assist in new material offerings, options, packages and model home design.
Respond promptly to customer phone calls and inquiries. Review and troubleshoot written lists from homeowners regarding after sales service issues. Submit written correspondence to homeowners and trades when required. Prepare PDI folders, homeowner gift bags, file storage boxes for archiving and any other customer service support.
Greeting, meeting and registering all prospect purchasers, mortgage brokers and real estate agents into Sales Simplicity. Maintaining databases to ensure accurate information to communicate with prospects and homeowners. Preparing purchase and sales agreements, ensuring contracts are complete, and addendums are signed. Providing weekly traffic reports, supply lists and any other office management support.
Support daily operations by providing inventory cycle counts, managing product returns, processing incoming store merchandise and creating visually appealing displays.
Assist homeowners with the design process of their home; one on one or group orientations, pre design appointments, framing and finishing selections, booking appointments, answering phone calls and emails, entering homeowner information into SAP. Attend frame walks, homeowner events, trade shows and supplier showrooms.
Enter product information into SAGE AccPacc to track stock inventory, showroom display and customers’ orders. Assist the head purchaser in purchasing product for showroom display and customers’ orders.
Assist customers’ in the redesign of their bathrooms and accenting their kitchens with fixtures. Attend weekly meetings with team, answer phone calls and emails from customers and keep store tidy.
Assist customers’ in selecting the right product for their project, mixing paint, ordering paint, organizing shelves, in home colour consultations and keep store tidy.
Work in a two person team to ensure the game is played according to the rules and regulations whilst in a fun, safe environment for both teams, coaches, parents and self.