Seattle, Washington, United States
I’ve built my career on relationship-based sales and the belief that real trust comes from consistency, curiosity, and clear communication. I love digging into the story behind a client’s needs and delivering solutions that make their work easier. It's simple. Listen first, move with intent, then build partnerships that last.
- Own end-to-end onboarding and activation for enterprise and multi-site corporate clients across the entire United States -Built and operationalized a repeatable corporate onboarding process, enabling consistent multi-location deployments and reducing time-to-activation -Onboard and activate +100 accounts per quarter across the U.S. -Maintain ~50% conversion rate from qualified prospect to active client -Partner cross-functionally with product, finance, and support to resolve escalations and improve processes
- Managed 140+ hourly associates in Pack Department, achieving a 17.6% year-over-year volume increase. - Maintained a 98.44% Delivery Estimate Accuracy (DEA), a critical metric for ensuring Amazon meets customer delivery promises, achieving a 0.588% year-over-year improvement. - Spearheaded the rollout of a process change, doubling package capacity and improving Sort productivity by 10% and Pick productivity by 6%. - Served as a site POC for Pack Productive Time, deep-diving benchmark metrics to create actionable strategies, leading to BFI9’s Pack Department ranking #1 in the region. - Mentored and coached associates, resulting in 3+ promotions and fostering a high-performing, growth-oriented culture. - Recognized by Regional Leadership "High Five Friday" for driving operational excellence during Peak 2023. - Championed safety initiatives that reduced workplace incidents in department by 70%. - Partnered with HR teams to launch associate engagement initiatives resulting in 18% increase in Inclusion scores.
- Coordinated a special committee of 10 members to lead a professional networking event with 60+ attendees. - Devised external communication plans to 5+ external chapters to support the development of our chapter. - Developed relationships with community organizations in Southern California for professional opportunities. - Established effective communication channels with our network of 100+ alumni, connecting to current members.
- Cross-referenced transportation data from 3 different sites to identify time barriers within LAS1’s trailer yard. - Collaborated with Transportation and Ops managers to implement a process change that reduced move times by 20%, saving $200k+ annually. - Partnered with Ops Managers starting process improvement projects called ‘Kaizens’, utilizing SixSigma. - Incorporated a new Trailer Yard mapping system to reduce trailer yard move times by 20%, saving +$200,000. - Briefed major shareholders and senior site leaders on how to apply this change to other sites in the network.
- Attained an upscale clean restaurant environment by maintaining tables and replenishing restaurant supplies. - Assisted wait staff by assisting them with the delivery of food, beverages, and overall customer service. - Ensured food was up to aesthetic restaurant standards before serving to customers. - Developed relationships with 10+ frequent diners through thoughtful conversation to encourage repeat business. - Onboarded new employees to maximize team agility and performance to attend to 200+ customers at peak.